Phenomenographic analysis of written statements of 52 clerical-administrative workers revealed five distinct conceptions of competence: (1) basic skills; (2) essential knowledge about a job; (3) personal attributes; (4) efficient work; and (5) flexible, holistic thinking. (SK)

This study analyzed attitudes of office personnel toward advanced office technology, measuring attitudes of five job categories and using 18 demographic factors. Clerical staff had significantly more negative attitudes than secretaries, systems analysts, first-line managers, or middle managers. Findings supported concept training, participative…

Investigates how the increased use of computers affects clerical and managerial employment. The author finds that the net effect of computers in 1972-1978 was to depress the employment of clerks and managers substantially, but that the pattern over time supports the bureaucratic reorganization hypothesis. (Author/CT)

In order to evaluate proposed institutional goals and objectives at Florissant Valley Community College (Missouri), Osgood's Semantic Differential was used to compare the attitudes of two staff categories, classified employees (secretaries, clerks, etc.) and administrators, toward 12 of the 23 proposed objectives. Out of 100 surveys distributed,…

This publication, a pilot study intended to serve as a benchmark for a future series, should prove useful to those who are working toward the improvement of State department of education personnel salaries, as well as to those interested in the development of some uniformity in position title and function for future surveys. A questionnaire sent…

A study was conducted to answer the following research questions: (1) to what extent is there consensus in the organizational culture on basic rules for an effective performance; (2) to what extent are there variations in rule consensus for an effective performance appraisal interview among groups within the organization; and (3) to what extent do…

When AVCO Financial Services, a national multibranch financial company, decided to convert from manual to computerized operations, a training program for employees was developed to implement the changeover. The program design, trainer training seminars, and a forty-five-day preconversion training period are described. (MF)

A survey of colleges and universities gathered information on the ratio of noninstructional staff to faculty in various departments, ratio of staff to credit hours taught, and the mean number of clerical, technical, and administrative staff in each department. Questions for further study also emerged. (MSE)

This research investigates the sex role attitudes of teachers, administrators, and other occupational groups. Respondents' sex role attitudes were measured in the areas of home, children, work, and politics. The results indicate that teachers may be less prejudiced than most occupational groups but are similar in sex role attitudes to other…

During April and May 1977, individual interviews of all division chairpersons and House advisors and of selected administrators and House clerks (22 total) were conducted as part of a multi-phase, multi-method study of the House Plan at Cypress College. The interviews were intended to gather suggestions for reorganizing the administrative…

It is critical to institutional health that college clerical and administrative employees have a sense of participation in the institution. Personnel policy incorporating the principle of comparable worth in salary determination will become essential as nonfaculty employees note discrepancies between faculty and nonfaculty employment practices.…

This guide presents an equitable system for allocating non-instructional staff positions within the postsecondary vocational schools of Georgia. Chapter 1 first discusses the background/development of allocation formulae for three groups of non-instructional personnel: administrators and other non-instructional professional personnel,…

Reports on a study of the levels of personal and job satisfaction experienced by employees in the central office of a large urban school system as they responded to the leader behavior of their immediate superiors. The study tests aspects of propositions put forward in Path-Goal Theory. (Author/IRT)

The way in which Hispanic-American women adapt and cope with the organizational conditions within California colleges was studied. The 30 respondents (8 in the professorial ranks and 22 in the support services) were administered a questionnaire to determine their position, training and experience, and the respondents' views on the position and…

A two-phase project was initiated to establish a research base of needed information technology skills. Phase 1 identified and verified the technical, human, and conceptual skills needed by clerical, managerial, and professional personnel to use information technology effectively. Phase 2 was the national validation of such skills through…