This study underscored the significance of company-paid professional development opportunities for higher education clerical support staff working in higher education facilities. Professional development constitutes an essential mechanism of continual education. It also facilitates the acquisition of innovative knowledge, an enhanced skill set,…

Whether they count logs or insurance losses, over 200,000 statistical clerks keep numerical records for business, industry, and government. (Editor)

This pamphlet, published by the Canadian Department of Manpower and Immigration, is the second of a Careers-Canada series and describes careers in clerical occupations. The pamphlet is divided into nine major parts: (1) history and importance; (2) fields of employment; (3) nature of the work (this is subdivided into the secretarial group, the…

This study was conducted to determine whether previous findings in role perception studies could be extended to a sample of clerical and secretarial employees. Three hypotheses testing the ambiguity-satisfaction relationship and the moderating effects of cohesiveness and degree of routinization in role requirements were examined. (Author/CT)

A first step toward thinking about job design issues involves consideration of three questions. They are (1) what kinds of changes occur when electronic tools are adopted in the workplace?, (2) whose jobs change and how?, and (3) who plays a role in job design? Answers can be drawn from data and observations from two Rand Corporation studies…

A sample of 576 clerical workers completed occupational inventory booklets showing tasks performed and the time spent performing them. In addition, clerical workers, supervisors, and business teachers rated the learning difficulty of each task. The catalog of performance objectives prepared from the data can be used to develop career-relevant…

This paper describes some mathematical situations met by young people in the first year or two of their work as junior clerks or business technicians. These are compared and contrasted with the engineering side of industry, with discussion of some possible implications for schools. (Author/MK)

The author states that clerical workers will be the next major labor group to be organized. He says that clerical educators have two responsibilities: (1) to include instructional content that speaks to the topic of unions and (2) to become very familiar with the basic content and related issues. (CH)

The United States Training and Employment Service General Aptitude Test Battery (GATB), first published in 1947, has been included in a continuing program of research to validate the tests against success in many different occupations. The GATB consists of 12 tests which measure nine aptitudes: General Learning Ability; Verbal Aptitude; Numerical…

A project coordinated through Job Training Partnership Act programs and local educational organizations in Clermont and Warren Counties of Ohio attempted to identify persons in the clerical field who were unemployed or whose employment opportunities were limited by a lack of technological skills. A commercially developed assessment was used with…

Intended to provide a base for vocational office education instructional programs at secondary and postsecondary levels in North Dakota, this task listing describes the skills needed to be performed by program completers, from the viewpoint of workers in office occupations. A listing of task validators (name, occupation, employer, business city,…

Intensive Business Training in Mississippi is designed to prepare students for immediate employment in secretarial and clerical jobs in a business office. It includes the learning and mastering of office procedures and techniques, with emphasis on depth and practice of putting basic office skills into vocational experience and practice. The two or…

The United States Training and Employment Service General Aptitude Test Battery (GATB), first published in 1947, has been included in a continuing program of research to validate the tests against success in many different occupations. The GATB consists of 12 tests which measure nine aptitudes: General Learning Ability; Verbal Aptitude; Numerical…