This study underscored the significance of company-paid professional development opportunities for higher education clerical support staff working in higher education facilities. Professional development constitutes an essential mechanism of continual education. It also facilitates the acquisition of innovative knowledge, an enhanced skill set,…

Clerical staff in the campus office (secretaries and registrars) perform critical functions essential to the operation of schools, yet do not receive research attention regarding their contributions. This study describes turnover rates of K-12 campus clerical employees in order to establish base information in the field. Eight years of employment…

This article discusses the work practices of the much neglected phenomenon of the work of school administrative clerks in schools. Popular accounts of school administrative clerks portray them as subjectified--assigned roles with limited power and discretion--as subordinate and expected to be compliant, passive and deferent to the principal and…

This study was conducted to determine whether previous findings in role perception studies could be extended to a sample of clerical and secretarial employees. Three hypotheses testing the ambiguity-satisfaction relationship and the moderating effects of cohesiveness and degree of routinization in role requirements were examined. (Author/CT)

In order to evaluate proposed institutional goals and objectives at Florissant Valley Community College (Missouri), Osgood's Semantic Differential was used to compare the attitudes of two staff categories, classified employees (secretaries, clerks, etc.) and administrators, toward 12 of the 23 proposed objectives. Out of 100 surveys distributed,…

To fulfill the need to develop a system of performance evaluation of noninstructional personnel which would serve as a guide for personnel development as well as a measure of performance, an evaluation systems model was constructed. This project necessitated a study of the existing noninstructional personnel evaluation systems at all four- and…

This listing contains numerical/statistical data on support personnel in Pennsylvania for 2003-04 as reported by school districts, intermediate units, area vocational-technical schools, charter schools, and consortium-operated alternative high schools that employ staff (e.g., Washington County Alternative School). Support personnel are grouped…

Results of a survey on unions representing clerical workers at the largest public and private U.S. universities are summarized. The incidence of strike activity among these unions and the degree of organizing activity in universities where clerical workers are not represented by unions were determined. It was found that most of the unionization of…

Part 3 of the annual Educational Research Service, Inc. (ERS) National Survey of Salaries and Wages in Public Schools reports data for the 1984-85 school year on wages and salaries actually paid to support personnel in 10 selected positions, including teacher aides, building custodians, cafeteria workers, bus drivers, clerical staff, and library…

This publication is Part 3 of a three-part report on a national survey of salaries and wages in the public schools. The survey, conducted in fall 1974, collected data on salaries or annual earnings of five selected clerical positions and on hourly wage rates of five selected nonclerical support positions. The clerical category includes…

A perennial concern to educational administrators is the abuse of sick leave by school employees. Numerous suggestions have been offered for reducing the abuse of sick leave both within education and industry. This publication reviews 12 research studies that evaluate plans for reducing sick leave abuse among various categories of employees. Also…

This paper outlines the design and use of two linear models as decision-making tools in a school district. The problem to be solved was the allocation of resources for both clerical and custodial personnel. A solution was desired that could be quantified and documented and objectively serve the needs of the district. A clerical support model was…

The data provided in this bulletin are grouped according to (1) office personnel and attendance personnel, (2) maintenance and operation personnel, (3) transportation personnel, and (4) cafeteria personnel. Each section reports the minimum and maximum salaries paid for various positions, the average salary increase, and the vacation policy.…

This bulletin lists salary guide and fringe benefit data for noncertified personnel in 162 of New Jersey's 604 school districts. The data provided are grouped according to (1) office and attendance personnel, (2) maintenance and operations personnel, (3) transportation personnel, and (4) cafeteria personnel. Each section reports the minimum and…