The employed woman often finds herself struggling to maintain multiple roles as wife, mother, and worker. Programs serving employed women's needs are a limited commodity in the United States, particularly in rural areas with a relative absence of human services. One approach to program planning in this area is through the examination of the…

This report describes and provides materials developed by a project to set up competency-based instruction for designated competency levels in the Modern Office/Word Processing Technology Course in an area vocational school. Following an abstract and a report that details conclusions and recommendations, materials developed by the project are…

A two-phase project was initiated to establish a research base of needed information technology skills. Phase 1 identified and verified the technical, human, and conceptual skills needed by clerical, managerial, and professional personnel to use information technology effectively. Phase 2 was the national validation of such skills through…

These principles are intended for application by employers of large or small organizations who wish to improve the efficiency of clerical workers. They include policies and practices that respond to social and technological changes and implement a systematic approach to training. Seven principles highlight the value of training clerical workers.…

The pilot project described in this report was undertaken by the College of DuPage (CD) to increase the clerical efficiency of seven administrative offices through the installation of a computerized word processing and data transmission system. The first section of the report provides background information detailing: the history of computer…

This paper outlines the design and use of two linear models as decision-making tools in a school district. The problem to be solved was the allocation of resources for both clerical and custodial personnel. A solution was desired that could be quantified and documented and objectively serve the needs of the district. A clerical support model was…

The relationship between departmental activities and the need for nonacademic staff and operating funds was analyzed using regression analysis. Support costs were broken into task categories and related to certain basic variables describing the composition and activity of the unit (e.g., number of staff and teaching load). The results were linked…

The general purpose of the occupational analysis is to provide workable, basic information dealing with the many and varied duties performed in the payroll clerk occupation. The document opens with a brief introduction followed by a job description. The bulk of the document is presented in table form. Ten duties are broken down into a number of…

This booklet sets out the recommendations for the training of clerks in firms within the scope of the Engineering Industry Training Board and is written for the use of managers, training officers and clerical supervisors. Recommendations are primarily for new entrants to clerical jobs. They cover the areas of: induction; basic training--including…

The bulletin defines cooperative office work experience as an educational program, involving a working relationship between the school and the employer, which prepares students for selected office occupations. The benefits of providing work experience for students while still in high school and suggestions for implementing such programs are…

Clerical personnel may be able to climb career ladders as a result of office automation and expanded job opportunities in the word processing area. Suggests opportunities in an automated office system and lists books and periodicals on word processing for counselors and teachers. (MF)

The research on the demand for skills in the U.S. economy is split over the issue of whether technological change has tended to increase or decrease job skill requirements. The question of whether job skill requirements have been rising is important to public policy debates concerning the skill gap, wage inequality, and the changing quality of…

A thesis project was conducted to design, develop, implement, and evaluate a job aid used by shipping department employees in a dental laboratory. The job aid was developed in preference to training to solve the organization's performance problem. Task analysis was performed to identify the shipping clerks' duties. These tasks were stated in the…

THIS WAS ONE OF 20 DEMONSTRATION PROJECTS INITIATED IN 11 STATES IN 1961-63 TO GAIN EXPERIENCE WITH LABOR MARKET PROBLEMS ARISING FROM CHANGING TECHNOLOGY AND MASS LAYOFFS. THE FUNDAMENTAL AIM WAS TO COMBINE ACTION AND RESEARCH TO DEMONSTRATE WHAT THE STATE EMPLOYMENT SERVICE COULD DO IN AREAS WHERE THE LABOR MARKET WAS RAPIDLY CHANGING.…

The in-service training needs of first-level employees of the state health and rehabilitative clerical staff and the development and evaluation of an in-service training model workshop were investigated. Interviews were conducted with the first- and second-level supervisors to determine the needs of the clerical staff for in-service training, to…