Purpose: This paper aims to extend the stress-buffering hypothesis of the demand-control model. In addition to the control variable, it seeks to analyse the role of an opportunity for learning and development (L&D) in the workplace as a moderator variable between increased demands and need for recovery. Design/methodology/approach: A…

Responsibilities placed on a governing body are profound--starting with governors' own performance and the achievement of the pupils. In recognition of the weight of duty placed upon them, every governing body has, by law, to appoint a clerk who is not a governor. Committees of the governing body may be clerked by governors, but the main meeting…

Describes the centralized word processing center implemented by the Quakertown Community School District. (JG)

Whether they count logs or insurance losses, over 200,000 statistical clerks keep numerical records for business, industry, and government. (Editor)

Phenomenographic analysis of written statements of 52 clerical-administrative workers revealed five distinct conceptions of competence: (1) basic skills; (2) essential knowledge about a job; (3) personal attributes; (4) efficient work; and (5) flexible, holistic thinking. (SK)

A proposed model of human knowledge structure was studied, beginning with an operational definition of knowledge structure. A battery of available knowledge structure measurement techniques was used to detect structure differences between two experience level groups in the domain of clerical work. Subjects were 15 experienced secretaries and 15…

An experiment at the Rockford Public Library Business, Science and Technology Division in which clerical help was used to answer telephoned inquiries thereby releasing the librarian to help the walk-in clientele is reported and evaluated. (1 reference) (NH)

This study empirically examined the quality of work life and job satisfaction of municipal clerks employed in cities in the United States. Questionnaires were sent to a random sample of 10 percent of the membership in the United States of the International Institute of Municipal Clerks. Results of factor analysis produced 12 distinct dimensions of…

Guidelines on designing and managing the instructional system for the clerical program of vocational education. (MU)

A brief look at the basic clerical skills required of clerical staff if they are to deal efficiently with data handling operations. (AA)

Interviews with 13 women who had worked in temporary clerical positions identified ways in which they are alienated from work, from others, and from themselves; the ways they actively resist alienation; and constraints on resistance. Results revealed a concern that temporary workers are disproportionately those already marginalized, such as women…

Examined the role of social support in moderating the effects of job stressors and in contributing to the job satisfaction of 85 randomly selected female clerical workers. Perceived social support from co-workers seemed to be associated with job satisfaction. Found that spouses or partners were effective buffers of adverse work conditions as well.…