Reported are results of a study which compared a traditional method of teaching office practice with a simulation method using MOE Simulation materials. It was found that using simulation was more effective in developing attitudes and personality traits important to the office worker. (SC)

Outlines both the advantages and disadvantages of Postal work, with emphasis on jobs as mail carrier and postal clerk. (Editor)

A case study of a student in an experimental program at San Francisco State College which demonstrates that the prestige of college ambience is motivating to hard-core women undertaking clerical training. The program's statistics: 85 percent placement and 98 percent retention. (Author/JB)

Ths U.S. Training Census and Trends Report reveals that general office, clerical, and production employees in American organizations are the least likely to receive any training. First-line supervisors and customer service representatives receive the most structured in-house and/or outside training. (SK)

Explores skills needed by staff in the automated office; skills needed by administrative support personnel; and skills needed by executives and managers. Also makes recommendations for updating classroom equipment. (CT)

Some suggestions for training office clerical employees to help them become more productive are outlined; suggestions are based on observing problem areas that can be improved by training and treating clerical workers as important members of the team. (MF)

Interviews in two technology-intensive Finnish companies (banking and engineering) found that workplace learning was continuous and active. Learning stimuli and competence development differed in two settings. A more systematic, long-term approach to learning and acknowledgment of collective competence could improve the work environment as a…

Explored differences in sex-role socialization, personality orientation, and work attitudes and values of two groups of women clerical workers (N=91) who made their initial career choices in different historical time frames (the 1950s and 1970s). Results suggest that women clerical workers with differing sex-role socialization experiences may have…

Literature review determined a link between personal financial problems and employee productivity. Presents results of survey that assessed financial behaviors of clerical workers and their desire for workplace financial counseling. A large percentage of employees were exhibiting poor financial behaviors and 80% were interested in workplace…

A study of clerical staff in two British banks (n=29) who completed National Vocational Qualifications in customer services shows that the potential for skill development and flexibility was not realized. Workers spent more time writing about their routine tasks to accredit existing skills than they did being trained in new skills. (Contains 49…

It can be difficult to think of teaching critically as a social responsibility within settings that do not appear closely related to larger social values, practices, and problems. The author uses an interpretive ethnographic method to study criticality in the classroom within a job reeducation program designed to prepare laid-off factory workers…

An Employment and Housing Subcommittee hearing on home-based work focused on typically female clerical workers. The following women were found to face obstacles to conventional 9-to-5 jobs: women needing child care, displaced homemakers who lack job training and experience, rural women, disabled women, and older women who encounter job…

Moraine Valley Community College (MVCC), Illinois, collected salary-related data for clerical and custodial personnel, in order to establish a compatible wage structure, provide business management course information, and improve secretarial career counseling. Limiting data sampling to the geographical boundries of the Moraine Valley District…

Data on formal staff training activity by county welfare departments in the State of California from July 1, 1968, to June 30, 1969 are summarized. The counties were divided into three groups according to the number of employees; the total number of cases in all programs; and the scope of complexity of the agency programs and organizations. Some…

Findings of this study indicate that an employee's estimate of his/her future tenure with a company is a more reliable indication of actual tenure than job-satisfaction or biographical factors. (Author/RW)