The purpose of this research was to determine whether unfair test discrimination was occurring for yet another employee population - one which might be described as culturally disadvantaged, and to examine the evidence for test bias using multiple regression procedures. (Author/RK)

In the card-punch operating training described here, it seems that extraversion is more important in job success in the early stages of training and clerical aptitude less so, with the relative importance of these attributes being reversed at a later stage. (Authors)

Discusses changes in organizational design and staffing necessitated by word processing systems. Also presents results of an attitudinal survey of word processor operators, traditional secretaries, and administrative support persons. (JOW)

A survey of 52 administrators and clerical-administrative personnel in Australia found that clerical training was acquired largely on the job; only one-third regularly update skills; 39.3% perceived assessment to be competency based; and a focus on technical skills was counter to employers' emphasis on interpersonal/communication skills. (SK)

Responses form 408 of 673 administrative support personnel at 6 financial institutions revealed a large percentage proficient only in text-related computer technology; few could use spreadsheet, database, or graphics applications. Higher skill levels correlated with perceptions of job enrichment. It appears information technology is not being used…

This interpretive study examined the lived experiences of young college-educated Taiwanese women employed as clerical workers. Using hermeneutic phenomenology as the research methodology, the study explored the meanings of the participants' lived experiences. Systematic text analysis of the data revealed various experiences and expectations.…

The Kensington High School (Philadelphia) clerical skills laboratory program provides opportunities to learn, improve, and combine the vocational skills of clerical practice, office practice, and typewriting in a realistic office setting. (Author)

This survey is designed to provide comparative information for classified personnel in the six counties of western New York State. Data collection was more difficult this year than in previous years because of the increasing length of the negotiation process. This year 74 of 89 districts supplied data. This study includes two features that were…

Methods to help students develop the ability to plan, organize, and control are suggested. These include a simulation in which an office procedures class plans, organizes, and holds a meeting and involves such details as selecting and reserving rooms, scheduling speakers, preparing agendas, planning budgets, preparing name tags, and arranging a…

A project was conducted to identify the technical, human, and conceptual skills needed by clerical, managerial, and professional personnel to utilize information technology effectively. The methodology, results, and implications are presented. A second phase of the project--the validation of these job skills--is being conducted presently. (CT)

Exponential technological change must be accepted and managed as the means to achieve goals of good ethics and an even more satisfying standard of living for all. This will become a reality only to the extent that, as a service function in the organization, clerical procedures become a facilitating catalyst. (Author/SC)

The author examines the results of public sector bargaining by comparing the wage history of police officers with that of senior clerk-typists in 63 cities in southeastern Michigan between 1965 and 1978. Ability to pay variables were analyzed. (Author/IRT)

Considers how the placement of personal computers in every departmental and faculty members' office has made it possible for faculty and departmental clerical staff members to perform tasks previously performed elsewhere. Describes a department that runs largely by committee, in which newsletters, alumni relations, the web site, and strategic…

The graduate of the Parts Technician Apprenticeship Program is a certified journeyperson who will be able: (1) have a comprehensive knowledge and understanding of the printed catalogue as well as the electronic systems and methods used in the identification, location, and supplying of parts and assemblies to repair shops and individuals; (2) know…