A first step toward thinking about job design issues involves consideration of three questions. They are (1) what kinds of changes occur when electronic tools are adopted in the workplace?, (2) whose jobs change and how?, and (3) who plays a role in job design? Answers can be drawn from data and observations from two Rand Corporation studies…

This seasonal project integrates the skills of typing, photocopying, calculating, composing, alphabetizing, and human relations, which the student has acquired during the first part of the Administrative Support Occupations II course. The activity is a simulation that involves a small, specialty, mail-order business selling novelty items for…

A certain amount of paper work is necessary in school systems, but it must be handled in a rational, planned, and controlled manner. Most problems begin and end with the lack of training for paper work and management systems. To avoid this problem, an operating procedures manual was developed for the Special Education Instructional Materials…

Personnel training and employment needs in connection with food service were studied through interviews with hospital administrators and food service managers in 25 selected Tennessee hospitals. Mentioned most often by managers as important were the areas of communications and human relations for all job classifications except food preparation,…

A sample of 576 clerical workers completed occupational inventory booklets showing tasks performed and the time spent performing them. In addition, clerical workers, supervisors, and business teachers rated the learning difficulty of each task. The catalog of performance objectives prepared from the data can be used to develop career-relevant…

Notes six phenomena occurring in today's offices that will necessitate the office of the future. Describes the office of the future and outlines its characteristics and characteristics needed by future office employees. (SH)

Rapid installation of word processing systems by organizations challenges educators to produce secretarial and managerial personnel with new skills and knowledge, aware of new career paths (administrative secretary, correspondence secretary); with or without automatic equipment, these can best be learned in established courses where basic skills…

This paper describes some mathematical situations met by young people in the first year or two of their work as junior clerks or business technicians. These are compared and contrasted with the engineering side of industry, with discussion of some possible implications for schools. (Author/MK)

The National Shorthand Reporters Association accreditation guidelines for court reporter internships are listed and discussed. In addition to these guidelines, it is suggested that a court reporter internship should teach professionalism and expose the students to computer-aided transcription. Coordinators should make use of advisory committees…

Relations among person and social resources, work-stress appraisals, and depression were examined with data from 2 longitudinal studies of female clerical workers. Results were consistent with predictions that primary appraisals contribute to change in depression beyond the effects of person and social resources and negative affectivity. There was…

The National Institute for Occupational Safety and Health has ranked 130 jobs in terms of the level of stress they engender. According to this ranking, clerical and service workers are in occupations which engender very high levels of stress. This study examined the relative contribution of a variety of occupational and nonoccupational sources of…

The learning discovery of youngsters is a do-it-yourself teaching method for clerical, administrative, and accountant trainees at the Bankside House headquarters of the Central Electricity Generating Board's South Eastern Region, London. (Author)

AS THE FIRST PHASE IN DEVELOPING A TESTING PROGRAM FOR VOCATIONAL PROGRAMS IN IDAHO, STUDIES CONCERNED WITH WORKER CHARACTERISTICS IN A VARIETY OF OCCUPATIONS WERE REVIEWED. THE PROFESSIONAL LITERATURE WAS SURVEYED FOR STUDIES RELATING TO SUCCESS AND/OR MEMBERSHIP IN 28 OCCUPATIONS FOR WHICH TRAINING PROGRAMS EXIST IN IDAHO SCHOOLS. THE PURPOSE…