Almost everything is now available online. What is good about this is that in most circumstances, libraries are no longer limited to serving users within just physical spaces. This proves to be a wonderful benefit for users, but sometimes it does not always work out as expected. Those familiar with setting up electronic resources know the…

In order to reach distance students in times of financial uncertainty, librarians must be creative. While much has been written about Camtasia, Captivate and Jing tutorial software, Adobe Presenter, a Microsoft PowerPoint plug-in, has not been discussed. This article describes how our library team created multimedia tutorial projects at Idaho…

While the need for a data retention policy is rapidly becoming clear to schools, little guidance is available for crafting one. Most schools depend on backup and recovery plans that generally focus on individual servers or devices. However, retention policies also need to focus on the type of data contained on those servers and how it will be…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…