A key responsibility of higher education providers is the accurate certification of the knowledge and skills attained by their students. However, despite an intense focus on developing relevant quality assurance regulations, academic standards in higher education have remained resistant to explication and consistent application. In this paper, we…

Focusing on the increasing attention of communication scholars to the production of conversation, this paper outlines three broad perspectives on discourse analysis: (1) codification, which involves discrete categorizing of discourse and includes work in speech act theory, traditional interaction analysis, and message strategies; (2) coordination,…

Communicative behavior conveys two messages: (1) content, and (2) how the recipient of the communication is to behave with regard to the content, or "relational communication." How the recipient responds to relational communication defines what form the relationship will take--either complementary or symmetrical. In a complementary…