Explores the utility of mental models as learning outcomes in using complex and situated learning environments. Describes two studies: one aimed at eliciting mental models in the heads of novice refrigeration technicians, and the other an ethnographic study eliciting knowledge and models within the community of experienced refrigeration…

Describes the Novice-Expert (Novex) Analysis, a nine-step approach to instructional design aimed at effecting the shift from novice to expert by creating a series of learning activities to enable novices to construct an expert knowledge base. The "Dimensions of Processing Model" diagram illustrates how learning processes influence…