This article, originally published in "Distances et Savoirs" (D & S--7/2009. "A la Croisee des Recherches," p571-584) reviews the key ideas related to increasing student learning and support described in selected chapters from the second edition of the "Handbook of Distance Education" (Moore 2007). These chapters described research findings…

Relates J.P. Guilford's model of problem solving to the negotiation of a reference question. (PF)

Develops model of the reference interview which explicitly incorporates human information processing, particularly schema ideas presented by Marvin Minsky and other theorists in cognitive processing and artificial intelligence. Questions are raised concerning use of content analysis of transcribed verbal protocols as methodology for studying…

Analyzes the search process, isolating the pertinent elements that make up a search and identifying the many decision points in the process. (Author/PF)

The first part of the article describes the theoretical background of a library planning model based on the concept of right brain/left brain activities. The second describes the implementation of a short term planning model based on this theory. (CLB)

Explores ways for librarians to improve search strategies in a globally networked computing environment. Discusses browsing versus more structured search strategies; thinking processes and information-seeking processes; supplementing the traditional reference interview with computer-based reference assistants; models for automating the reference…