Total Quality Management (TQM) is a way of managing everything in an organisation or institution to get the level of excellence. The study was conducted to investigate the implementation of TQM approaches in public and private universities of Pakistan, to compare the implementation of TQM approaches and results achieved by public and private…

Higher education has changed significantly over the past 50 years, and the individuals who provide leadership for these institutions has similarly changed. The pathway to the college presidency, once the domain of academic administration, has diversified as an increasing number of development officers, student affairs and enrollment management…

The Board of Regents appointed President Thomas to the helm of Nuestra University, a large and urban Hispanic-Serving University. In the first years of his presidency, Nuestra achieved important milestone in its quest to better serve and graduate students from underrepresented populations. However, Thomas's hiring and presidency has faced critical…

This book contains vital information on the historical, philosophical, and legal foundations for shared governance, and it makes the link between fundamentals of law and policy as related to professional practice in student affairs. Practical insights and suggestions for student affairs are offered for practitioners at all levels to ensure…

The continuing importance of data analytics is not lost on higher education leaders, who face a multitude of challenges, including increasing operating costs, dwindling state support, limits to tuition increases, and increased competition from the for-profit sector. To navigate these challenges, savvy leaders must leverage data to make sound…

From fall 2021 to summer 2022, the College Completion Network conducted virtual focus groups with administrators at 47 2-year and broad-access 4-year colleges with the goal of better understanding the advising policies, practices, and programs (hereafter referred to as "strategies") that colleges use to support student success.…

Grounded in research and informed by the strong work of many of our network colleges, we have designed this resource to support college teams in building institutional capacity in teaching and learning. This Toolkit synthesizes research from the field and stories from our colleges and offers you and your team a vast array of worksheets and…

Administrators in higher-education institutions are faced with an often-conflicting landscape of laws, court cases, adopted practices, rules of thumb, and folk wisdom related to copyright concerns on their campuses. Ask any ten faculty member and receive ten different responses about what constitutes fair use, who owns content created for courses,…

Education for adults ought to consider a both-and mindset when it comes to selecting approaches, values, and program models in today's multi-sector, multi-diverse, and cross-cultural environments of teaching and learning. Experiences from educational professionals can lead to recommendations for these instruction and mentoring approaches of adults…

This brief summarizes efforts to reform developmental education at Zane State College and the Community College of Baltimore County (CCBC). Focused on accelerating student success and progress, the two schools pursued distinctive approaches to reform that aligned with their institutional missions and student populations. Recognizing that the…

This publication presents a diverse collection written by a well-respected group of speakers and authors which includes government leaders, policy makers, education experts and administrators from all over the higher education world. The papers collected hereunder represent the conference proceedings of the Eurasian Higher Education Leaders' Forum…

Now, more than ever, the baby-boomer administrators are retiring in massive waves. Some researchers have predicted as high as 75% turnover by 2011 for education alone. For many years, not much attention has been placed upon succession planning or developing new leaders in some colleges; others have tended to create stockpiles of leadership…

The mission of this new fourth edition is to provide the reader with a solid foundation in the historical and philosophical perspectives of college student affairs development; assist the reader in understanding the major concepts and purpose of student affairs' practice, methods, and program models; enable the reader to conceptualize the theme,…

Research administrators must understand who they are and what they do. A metaphor for the research administrator's identity and service mission is proposed: "custodian of the corporate conscience and culture." The role of this administrator is viewed as part of the entire process of learning for the development of generalizable knowledge…

This article presents guidelines to aid administrators of institutions of higher education in applying the 14 principles of Total Quality Management. The principles stress understanding process improvements, handling variation, fostering prediction, and using psychology to capitalize on human resources. (DB)