Although initially utilized in business and industrial environments, quality management systems can be adapted into higher education to assess and improve an institution's standards. These strategies are now playing a vital role in educational areas such as teaching, learning, and institutional-level practices. However, quality management tools…

Higher education has changed significantly over the past 50 years, and the individuals who provide leadership for these institutions has similarly changed. The pathway to the college presidency, once the domain of academic administration, has diversified as an increasing number of development officers, student affairs and enrollment management…

Measurement systems give colleges a structure for collecting, sharing, and acting on data. The guidebook and tools presented here help faculty, staff, college leadership, and policymakers understand and use measurement systems--and specifically use data to improve completion rates, close institutional performance gaps, and facilitate economic…

"Working in a Survival School" documents how global educational policies trickle down and influence school cultures and the lives of educators and educational leaders. The research traces the everyday work and experience of educators within an all-boys Catholic college suffering an unprecedented decline in enrolment numbers. In short, it…

The onset of COVID-19 left people feeling unsettled, confused, and afraid of what tomorrow may hold. As university professors specializing in health communication, we too were left with these same feelings. As health communication scholars, we focus on issues surrounding illness, risk, crisis, care, health inequities, and wellness. COVID-19 is a…

Budgeting is inherently political. Too often, short-term goals overrun long-term institutional interest. By presenting the many layers of budgeting models with a clear, comparative framework, author Larry Goldstein, demonstrates the organic link between planning and budgeting, making it crystal clear that budgets and plans represent two sides of…

This brief communication essay offers practical suggestions for maintaining an active teaching and learning scholarly agenda and building a teaching and learning scholarship culture on campus. The strategies offered here hopefully present faculty and faculty developers with tangible ideas to maintain their scholarship as general expectations and…

When people talk about "community college leadership," they typically refer to presidents or other executive leaders, mirroring a common societal perception that leaders are individuals at the top of an organization's hierarchy. However, leading from the middle is not a contradiction in terms. A growing number of community college…

Each year hundreds of institutions will administer national surveys to measure the engagement of their students. However, stakeholders on college campuses, such as educators (faculty, instructors, student affairs educators, and disability services administrators) and institutional research staff who work with this information are often unaware of…

Despite increasing college enrollment and growing diversity of the college student population, college completion rates are low. Many colleges are exploring ways to leverage technology to improve student retention and increase the educational options for and success of their diverse student bodies. Web-based course or learning management systems…

Epidemic is an apt adjective for describing the problem of academic dishonesty. When asked if they have cheated in the past year, a "disproportionately large number" (i.e., the majority) of secondary and tertiary students in the United States (and in every other country in which it's been studied) report having done so. The problem of…

This case involves the alleged sexual assault of a college athlete by her professor. Rather than report the incident, the athlete turns to social media to cryptically share her story. Her messages are clear cries for help and give window to her accelerating depressed state. Given the nature of her postings and follow-up accusations, various…

This case is for use in graduate courses pertaining to student affairs and higher education administration. It presents challenges higher education professionals face concerning anonymous social media, and specifically how threats made through anonymous social media platforms such as Yik Yak affect the entire university community. The anonymity of…

Higher education expert William F. Massy's decades as a professor, senior university officer, and consultant have left him with a passionate belief in the need for reform in America's traditional universities. In "Reengineering the University," he addresses widespread concerns that higher education's costs are too high, learning falls…

Effective use of technology in areas that include admissions, record keeping, billing, compliance, athletic administration, and more hold untold potential to transform higher education by introducing significant efficiencies and dramatic cost reductions in serving students. How the institution organizes itself will to a large extent depend on how…