This article examines the total quality management (TQM) concept as it is applied to higher education campus facilities. Each of the fundamental principles of TQM are examined as follows: customer-centered orientation; leadership; improved communication; continuous improvement; accountability; and quality of life. (GLR)

The times demand that institutions make the best use of resources. College administrators must ensure that each faculty and staff member has the opportunity to work at his or her fullest potential. One means toward achieving this goal may be the introduction of a quality circle program. (MLW)

In a successful college marketing program, students and high-quality instruction are top priorities. Marketing research should investigate student needs and frustrations, the products offered, value received for time and money invested, physical convenience and appeal, and promotional strategies. Program research and development suggestions are…

A discussion of Australian higher education looks at the nature of quality and its assessment in higher education, particularly in the context of a new national committee on quality assurance. It examines the compatibility of quality management strategies with existing institutional decision-making and management processes. (MSE)

A discussion of the use of performance management for faculty and nonacademic staff in colleges and universities first offers the definition of performance management used in business, examines colleges and universities as institutions of learning, and suggests the notion of quality maintenance as a better approach to personnel management. (MSE)

This article proposes that the quality review procedures currently favored in Australian higher education, at institutional and national levels, are inappropriate for Australian education's goals, processes, and outcomes. Procedures better suited to higher education's culture are recommended. Guidelines for accomplishing this in an atmosphere of…

Movements toward quality assurance in Australian and U.S. higher education systems are compared and found largely similar. One element, oversight of the federal government in this process, is seen as the principal difference. A national quality assurance effort is in place in Australia, but not in the United States. (MSE)

It is suggested that college administrators not let satisfaction with current operations develop into complacency. This includes setting ambitious objectives and providing the climate, resources, and incentives for people to meet high expectations, and requires a periodic critical examination of all operations. (MSE)

Presents a typology of quality-assurance systems for higher education and evaluates the alternatives. Argues that total quality management strategies are best suited to higher education's purpose because the model is internal to the delivery of the service, continuous, and process-oriented, but notes, however, that there are deep, often…

The need for information controls for college records management programs and the elements of program organization, planning, and management are discussed. Conditions at institutions that indicate a flaw in information control are identified, along with the benefits of a sound records management program. The management of an information and…

Integrity, defined as an institution's doing what it says it will do, is seen as the means of ensuring quality in higher education. Across the university, everyone has responsibility for improving the writing and speaking skills of students as well as encouraging their powers of analysis, synthesis, and quantification. (MLW)

The nature and effects of Australian efforts to create and maintain quality higher education are examined, focusing on specific government initiatives and on international trends and influences. It is suggested that even the best quality assurance processes do not guarantee good results, and that quality is a complex phenomenon depending on an…

This discussion of Australian student transfer into technical and further education institutions from previous institutions of higher education looks at the nature of this migration and the implications of reciprocity between sectors. Better provision of information to students, articulation for credit transfer, and research on student migration…

Challenges facing higher education in the United States in a period of increased interest in assessing the quality of education are discussed. In particular, the role of senior administrators and the role of shared (faculty/staff/administration) governance in this context are examined. (MSE)

The idea that different meanings of "quality" in higher education (meritocratic, social, and individualistic) may influence the assessments of college presidents of their institutions is explored. These three dimensions are combined in a model that allows a more complex view of institutional quality. (MSE)