The renewal of strategy development and implementation is important in the context of the changing higher education landscape. Changing government policy and the political agenda require a university to engage in careful strategy development and implementation which result in long-term sustainability. The political interest of the government will…

When Dr. James Ammons took the helm of his alma mater, Florida A&M University (FAMU), he inherited a nationally recognized school facing numerous crises. Ammons, who served as provost of FAMU during its heyday in the 1990s, knew the school was mired in trouble with the state, having accumulated dozens of state auditor questions about its…

The Council for Higher Education Accreditation "Presidential Guidelines Series" was developed during 2006-2007 as means to further engage presidents in the work of accreditation and to offer tools for presidential leadership in this important area. Six individual Guidelines were issued, each addressing a vital dimension of the president…

A diverse society has created a diverse education system, which in turn requires diverse and complex mechanisms of quality control. The diversity and complexity of the industrial, service, and knowledge-based economy, with its vast variety of occupations and dynamic labor markets, heavily influences the curricular structures and academic profiles…

UK universities are widely regarded as being among the best in the world. Maintaining the highest academic quality and standards is crucial to that reputation. This paper explains how universities ensure that students can have confidence that the time and money that they invest in their education are well spent. The UK model for assuring quality…

Since 1987, the Virginia Commonwealth University School of Dentistry has established a system of committee responsibilities for quality assurance, involving the committees for clinical affairs, academic performance, safety and therapeutics, and a council composed largely of department chairs. Additional review of procedures and records management…

Increasingly, higher education institutions are using Total Quality Management (TQM) as a vehicle for delivering cost-effective programs and services. The TQM philosophy is that quality can be improved by ceaselessly improving the processes that support the institution's mission. TQM is applicable to institutional research and planning as well as…

A discussion of Australian higher education looks at the nature of quality and its assessment in higher education, particularly in the context of a new national committee on quality assurance. It examines the compatibility of quality management strategies with existing institutional decision-making and management processes. (MSE)

Controversy exists concerning interdisciplinary research, especially when it is related to national needs and societal problems. The role of central university administration is examined, along with how it might shape the future course and direction of research efforts. (Author/MLW)

The Maryland Center for Quality and Productivity at the University of Maryland has developed a methodology that enables the management team of an organization to define its critical performance dimensions. A set of metrics is offered to help colleges and universities assess whether quality management is improving their performance. (DB)

An effort to enhance quality and efficiency at the University of Florida was designed to produce quick results without involving many employees and focused on the accounts payable department. Flowcharting identified inefficiencies and pinpointed opportunities for improvement in labor-intensive processes, mailings, check registers, reports,…

This article identifies some of the implications of corporate forms of higher education governance for the management of South African universities. It explores corporate higher educational governance with reference to institutional autonomy incorporating academic freedom. It is the contention of this article that the primary driver of higher…

A discussion of quality assurance in Portuguese universities looks at the environment of expanding enrollments and new laws concerning program quality. It is proposed that evaluation should be informative, exhaustive, and concise, and should involve cooperation between evaluators both internal and external to the institution. (MSE)

The University of Michigan sponsored a 2-day, institution-wide exposition of quality management efforts, which included 64 exhibits staffed by university employees. The underlying principles, planning stages, evidence that the expo was successful, lessons learned, plans for similar future efforts, and ways to obtain further information about this…

Application of Total Quality Management (TQM), which stresses total staff commitment to "customer" satisfaction, is reported at increasing numbers of colleges and universities. A survey of 22 institutions found employees felt better about their jobs, students were happier, and communication was improved. Expansion of TQM into the academic arena is…