Since 2005, the landscape of online teaching and learning has changed as well as the landscape of the academy, and continues to transform before our eyes. These changes are not only a product of technological innovation, but also a result of new and reconceptualized "values" of higher education, and so we must reexamine what changes to…

This paper defines Total Quality Management (TQM), discusses its origins, and identifies its strengths and weaknesses as they apply to higher education. The paper defines TQM as a philosophy of organizations that defines quality and improves organizational performance and administrative systems. The system originated from statistical quality…

This report discusses the application of the International Organization for Standards's ISO9000 quality assurance standard and Total Quality Management (TQM) to higher education in light of the "new collegialism." It defines the basic elements of ISO9000 and TQM, reviews the strengths and weaknesses of both approaches, and notes efforts…

An approach to quality in college instruction at a French technical institute, based on the industrial model of quality assurance, is outlined, and four separate initiatives are described. They include a group organized to implement the approach in a civil engineering department, undergraduate curriculum reform, redefinition of objectives in…

Protocols for evaluating programs in Quebec universities are described. The evolution of the system is reviewed, and policies and procedures for assessing both new and existing programs, both internally and externally, are outlined. (MSE)

A University of Vienna (Austria) staff development program that emphasizes the professionalization of university teaching and management is described. The approach integrates personnel evaluation, quality assessment, and staff development, which is also linked to institutional mission and identity. A benefit of the staff development seminars has…

A Pennsylvania State University planner who sat in on an introductory physics course as part of a Total Quality Management/Continuous Quality Improvement (CQI) effort reflects on the experience and discusses insights gained about the link between CQI and the quality of undergraduate instruction. (MSE)

This paper discusses strategic planning for quality in higher education and provides specific examples of institutions working to adopt strategic quality planning. In particular the paper looks at institutions adopting the Continuous Quality Improvement (CQI) principles. A section on early lessons notes common obstacles to CQI implementation in…

This volume is a detailed and up-to-date reference work providing an authoritative overview of the main issues in higher education around the world today. Consisting of newly commissioned chapters and impressive journal articles, it surveys the state of the discipline and includes the examination and discussion of emerging, controversial and…

This volume contains 21 new and classic papers and readings on quality philosophies and concepts, first, as they have been applied in business and industry but primarily as they relate to and can be applied in higher education. The introduction is titled "The Quality Approach in Higher Education: Context and Concepts for Change" by Brent…

Initiatives at the University of Ulster (Northern Ireland) to improve instructional quality include identification of teaching skills through consultation with expert teachers, specification of teaching standards, use of student feedback on teaching, awarding of distinguished teaching awards, assessment of teaching competence upon hiring, a…

Research and instructional role strains are identified, based on the use of large-scale mail surveys for college self-study that are used to teach introductory research methodology. The two organizational hierarchies, the research model and the instructional model, are examined. Experiences at Northwestern University, Northeastern Illinois…

Ten papers on theory and research in higher education have the following titles and authors: "Collegiality: Toward a Clarification of Meaning and Function" (James L. Bess); "Quality by Design: Toward a Framework for Academic Quality Management" (David D. Dill); "Beyond 'the State': Interorganizational Relations and State…

This collection of 30 essays on the character, administration, and management of research universities research university emphasizes the perspective of statistics and operations research: The essays are: "A Robust Faculty Planning Model" (Frederick Biedenweg); "Looking Back at Computer Models Employed in the Stanford University…