There is growing interest in reverse mentoring from an equity, diversity and inclusion (EDI) perspective across the higher education (HE) sector. An interesting and under-explored area is the extent to which reverse mentoring may be utilised to connect the student body with university leadership, a significant category of people making decisions…

This study addresses the applicability of generative artificial intelligence (GenAI) within the administrative learner support services at Anadolu University Open Education System, a giga university with more than one million learners in Türkiye. The study reveals the performance differences between a rule-based chatbot and different GenAI-based…

This study aimed to develop a comprehensive academic administration model to enhance English literacy among higher vocational college students. A mixed-methods approach was employed, combining quantitative data from a questionnaire and qualitative insights from a focus group discussion. The questionnaire (N=381) demonstrated high reliability, with…

The proliferation of online education has catapulted academic pedagogical modernization and digital relevancy to the forefront of every Provost's agenda. Online education continues to expand rapidly throughout the higher education sector and an agile institutional structure, personnel and operational units are necessary to meet market demand. This…

College students' interactions with campus leaders are a crucial element of their success and satisfaction in higher education; however, little is understood about students' identification, perceptions, or expectations of campus leaders. To help fill this gap in the literature, I led two exploratory studies in collaboration with my committee chair…

This case study is based on a research project about the disciplinary effects on grading; that is, how the system of assigning and receiving grades on courses and assignments affects the behavior of students, instructors, and university administrators alike. This research was undertaken using autoethnography as our main method. The case study…

In this article, we discuss several recent examples of racial justice activism that has taken place within higher education, and what institutional response has looked like to those experiences. We offer recommendations for institutional leaders and administrators to consider when engaging with students focused on racial justice activism.

The purpose of this study is to understand how professional staff within United States higher education institutions impact student success. Institutions of higher education within the US are typically composed of two main types of employees, academic faculty and professional staff, the latter of which have historically served in non-academic…

Educational administrators have experienced ongoing challenges in student retention. This study examines motivational themes and retention practices in college students that may be a fundamental characteristic of student retention--and discusses how educational administrators measured academic retention by using a basic qualitative approach to…

This study examines survivors' perceptions of sexual harassment experienced as members of higher education (e.g., faculty, staff, students, and administrators). Individually, an examination of the survivors' perceptions of perpetrator consequences and how institutional responses occurred. This study aims to provide insight into the survivors'…

Higher education stakeholders have re-strategized to identify the unique competitive causes of comfortability among students' satisfaction. Student satisfaction has been largely observed in the literature as a significant strategy and competitive factor for higher education providers. This has compelled institutions to implement quality measures…

Objective: Assess administrative responsibilities and experiential effects of emotional support animal (ESA) and service animal (SA) policies on college campuses. Participants: Students at two four-year universities participated in an emotional support animals and service animals survey. Selected students and professional personnel participated in…

Using a qualitative multiple case study research design, the authors investigated the leadership and collaboration strategies of HBCU administrators seeking to drive queer and trans* student inclusion initiatives on their campuses. Further, organizational challenges were examined to make sense of infrastructure elements that needed to be added to…

The research objectives were: (1) to study the current situation of the comprehensive quality evaluation system for higher vocational college students, (2) to develop the strategies for improving the comprehensive quality evaluation system for higher vocational college students, (3) to evaluate the feasibility of the strategies for improving the…

What motivates students to participate in student organizations, how students participate in university administration decision-making, and how such participation influences students' overall development is under-researched in Bangladesh. Therefore, to uncover such dynamics we employed document analyses, observations, and in-depth interviews with…