Explains how total quality management efforts have gone astray in higher education and how they can be salvaged. Argues that the individual reigns supreme and core issues, such as building a coherent curriculum, are rarely addressed. Looks at what the institution measures and how individuals use their time. (RJM)

This proposal contains a plan to alter the curriculum at Georgia Institute of Technology for the following reasons: to educate its students in Total Quality Management (TQM) approaches and practice, to develop a major research initiative designed to understand what TQM approaches work and why, to become a major center for the collection and…

This paper reviews the literature pertaining to Total Quality Management (TQM) and its application in educational settings, especially at institutions of higher education. The review is organized into the following topical areas: the concept of "quality" (usually involving customer satisfaction, executive-level leadership, and employee…