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Fasano, Carla; And Others – Journal of Tertiary Education Administration, 1995
An experimental program at the University of Woollongong (Australia) identified a quality management framework, developed indicators of institutional performance, created a database for user-defined information needs, and provided access to information at all institutional levels. The project explored use of performance indicators and demonstrated…
Descriptors: College Administration, Databases, Decision Making, Higher Education
Peer reviewedCowles, Deborah; Gilbreath, Glenn – Higher Education, 1993
Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons…
Descriptors: Alumni, Change Strategies, College Administration, Computer Oriented Programs
