An approach to quality in college instruction at a French technical institute, based on the industrial model of quality assurance, is outlined, and four separate initiatives are described. They include a group organized to implement the approach in a civil engineering department, undergraduate curriculum reform, redefinition of objectives in…

Total Quality Management is described as a means for developing institutionwide participation in planning and implementing a continuous college improvement process and is contrasted with more traditional student outcomes assessment. Examples of using this approach to effect process improvement, comprehensive ownership and responsibility,…

This paper examines how the concepts of strategic planning, assessment, and Total Quality Management fit together and relate to one another in the field of higher education. Central to the explanation of how these topics are related is the Japanese philosophy of Kaizen, a driving force behind the quality improvement movement in that country. The…