This qualitative study identified the best practices utilized by community colleges to achieve systemic and cultural agreement in support of the integration of institutional effectiveness measures (key performance indicators) to inform decision making. In addition, the study identifies the relevant motives, organizational structure, and processes…

It is proposed that an external audit of a college advancement program is analogous to a periodic physical examination that offers objectivity and expertise. Audits are appropriate at the time of administrative transitions, performance difficulties, and even periods of sustained success. Guidelines and expectations are discussed. (MSE)

A model for organizational analysis is described and applied to two problems in a community college context: remedial instruction and collective bargaining. The model assesses the institution's superordinate goals, strategy, structure, systems, staff, style, and management skills. (MSE)

Staff development activities that affect professional ability must be coupled with efforts toward organizational development if two additional determinants of performance, employee motivation and organizational climate, are to be significantly improved. Indeed, emphasis on staff development alone may have negative effects in that such an approach…

At the University of Miami, a monthly written report assesses the status of about 120 measures of institutional effectiveness, with an oral report to administrators focusing on a smaller number of currently crucial organizational characteristics. The reports, kept confidential, help administrators monitor organizational progress. (MSE)

Benchmarking is an ongoing, systematic process for measuring and comparing work processes of one organization to those of another to identify best practices. Higher education can gain much from this technique, as industry has. The method is objective, reduces resistance to change and can lead to dramatic innovation and rapid development. (MSE)

Greenfield Community College (GCC) established a participatory management process in 1978 which incorporates: (1) a reorganized governance structure; (2) data collection activities; (3) a mechanism for establishing and implementing institutional goals; and (4) an evaluation component for the entire management process. The new governance structure…

A study investigated the response of faculty and administrators at four United Kingdom universities to implementation of faculty performance appraisal. Overall, staff felt the appraisal had little tangible benefit. Ambiguity over the objective of performance appraisal, as a management tool or for faculty development purposes, is seen as a concern.…

Budget reforms adopted at the University of Montana and by the Arkansas state higher education system illustrate a variety of strategies for long-range planning. These efforts include reform of faculty collective bargaining, funding based on productivity enhancement, and a multiyear fiscal plan encompassing both operating and capital budgets. (MSE)

Forty-four papers are collected in this volume and categorized: invited papers on research and planning for higher education; organizational analysis; finance and resource allocation; program and outcomes analysis; modeling; evaluation; and studies of faculty and students. Abstracts of additional papers are included. (MSE)