Many colleges and universities have found introduction of a student technology fee troublesome. At the University of North Carolina at Chapel Hill, a carefully designed explanation of what the fee buys has won the endorsement of both student leadership and trustees. The plan articulates costs, distribution of fees, and accounting. (MSE)

Five tactics used by the University of Massachusetts to make alumni operations effective with minimal cost include assuring the campus administration's commitment to alumni club programming, training chapter volunteers on campus and through regional visits, controlling mailing costs, planning events in a cost-effective manner, and deciding whether…