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Assessing Administrative Service Quality in Higher Education: Development of an Attribute-Based Framework (HEADSQUAL) in a Brazilian University
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Steppacher, Damian; Cannarozzo Tinoco, Maria Auxiliadora; Caten, Carla Schewengber ten; Marcon, Arthur – Studies in Higher Education, 2021
This paper proposed a valid and reliable perceived quality assessment framework of administrative services in Higher Education Institutions (HEI) in the Brazilian context. The method was in two main stages: (i) map a set of quality attributes and dimensions for administrative services in HEI, (ii) build and test the perceived quality assessment…
Descriptors: Educational Quality, Educational Improvement, College Administration, Foreign Countries
A Knowledge-Based Model on Quality Management System Compliance Assessment for Maritime Higher Education Institutions
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Pehlivan, Davut; Cicek, Kadir – Quality in Higher Education, 2021
A quality management system is an essential and mandatory instrument for maritime higher education institutions mandated by the International Convention on Standards of Training, Certification, and Watchkeeping for Seafarers. To design an effective quality management system, it is strongly recommended to take the most comprehensive model of the…
Descriptors: Higher Education, Educational Quality, College Administration, Marine Education
Presidential Guideline Series, Vol. 1-6
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Council for Higher Education Accreditation, 2007
The Council for Higher Education Accreditation "Presidential Guidelines Series" was developed during 2006-2007 as means to further engage presidents in the work of accreditation and to offer tools for presidential leadership in this important area. Six individual Guidelines were issued, each addressing a vital dimension of the president…
Descriptors: Guidelines, Higher Education, Accreditation (Institutions), Quality Assurance
Supporting Online Faculty--Revisiting the Seven Principles (A Few Years Later)
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Puzziferro, Maria; Shelton, Kaye – Online Journal of Distance Learning Administration, 2009
Since 2005, the landscape of online teaching and learning has changed as well as the landscape of the academy, and continues to transform before our eyes. These changes are not only a product of technological innovation, but also a result of new and reconceptualized "values" of higher education, and so we must reexamine what changes to…
Descriptors: Higher Education, Values, Quality Control, Competition
Financial Statement Opinion Audit Guide for Texas Public Community Colleges, 1999.
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Texas State Auditor's Office, Austin. – 1999
This document, prepared by the Texas State Auditor's Office, offers detailed guidelines for conducting a financial audit of community colleges in Texas. Its purpose is to assist governing boards and college management in ensuring that their colleges are receiving high-quality opinion audits on annual financial statements. The guide includes the…
Descriptors: Accountability, Audits (Verification), College Administration, Community Colleges
Study Quality in Higher Education Institution: Philosophy and Praxeology of Management
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Juodaityte, Audrone – Quality of Higher Education, 2004
This article defines total quality philosophy, its transformations and significance for study quality in higher education institution. It reveals the concepts, principles and problems of study quality management and provides overview of implementation of study quality management at today's European universities. The experience of two European…
Descriptors: Higher Education, Foreign Countries, Total Quality Management, Educational Quality
Governance Health Check. Diagnosing Effective Governance for FE Colleges. Second Edition. [and] Diagnosing Effective Governance for Land-Based Colleges. Second Edition.
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Learning and Skills Development Agency, London (England). – 2002
These two documents are designed to assist governing bodies of England's further education (FE) and land-based colleges self-assess their performance and identify ways of improving their performance. Each document contains a "healthcheck" that requires approximately 30 minutes to complete and that was developed in response to informative…
Descriptors: Administrator Responsibility, Administrator Role, Board Administrator Relationship, Check Lists