This qualitative study identified the best practices utilized by community colleges to achieve systemic and cultural agreement in support of the integration of institutional effectiveness measures (key performance indicators) to inform decision making. In addition, the study identifies the relevant motives, organizational structure, and processes…

The major challenge confronting higher education today, how to maintain and enhance quality in a time of increasingly scarce resources, is examined. Discussed are the characteristics of the successful change process, the need for open communication, motivation of volunteers, key start up activities, and the importance of follow-through. Chapters…

The development of a self-correcting planning system at The National Technical Institute for the Deaf (NTID) is discussed. A committee was formed to review the present planning, budgeting, and monitoring (PBM) procedures and make recommendations for improvements. The committee was charged with eight questions about the present system, applicable…

Trustees at three small, independent colleges were interviewed to determine how trustees could contribute to a college's revitalization. Based on these interviews, several ways in which trustees can help individually and collectively with a college's revitalization were identified. The three colleges were located in different states and regions…