This paper is an endeavor to develop a customised and computerized matrix of Quality Function Deployment paradigm (QFD) that has been applied in industry, with the aim of probing quality assurance and enhancement in Universities. Results of testing the new matrix proved that, it is efficient and time-saving while compared with a detailed field…

The purpose of this study is to investigate the integration of strategic management and quality assurance in higher education. The study presents how the value chain can be described in the strategy and quality maps, which are, respectively graphical representations of the strategic plan and the quality assurance system. The quality map is a new…

UK universities are widely regarded as being among the best in the world. Maintaining the highest academic quality and standards is crucial to that reputation. This paper explains how universities ensure that students can have confidence that the time and money that they invest in their education are well spent. The UK model for assuring quality…

The major challenge confronting higher education today, how to maintain and enhance quality in a time of increasingly scarce resources, is examined. Discussed are the characteristics of the successful change process, the need for open communication, motivation of volunteers, key start up activities, and the importance of follow-through. Chapters…

Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…