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Plice, Samuel J. – CAUSE/EFFECT, 1992
This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT…
Descriptors: Administrative Principles, College Administration, Computers, Higher Education
Bell, Howard W., Jr.; Hanseman, Nancy J. – Business Officer, 1994
An organizational development and quality enhancement effort at the University of Cincinnati (Ohio) incorporating characteristics of several popular quality management systems has produced unanticipated benefits in the administrative services and information technologies division: downsizing was less drastic than anticipated; innovative financing…
Descriptors: Budgeting, Case Studies, College Administration, Higher Education
Lenhardt, Stephen W. – Business Officer, 1997
Outlines some of the issues and practices currently shared by higher education and health care industries, including public dissent, declining government support, shifting of the distribution of expenses, applicability of revenue-based budgeting, debate over cost and quality, merger trends, changing traditions, concern for development of a…
Descriptors: Accounting, Alumni, Budgeting, College Administration
Peer reviewedGlover, Robert H. – New Directions for Institutional Research, 1993
Colleges and universities have begun to benefit from advancing technology. Considering the problems higher education faces and the potential that enterprise-wide information access offers, institutional leaders must look ahead and decide where to invest in information technology support to achieve maximum benefits in quality improvement and cost…
Descriptors: Access to Information, College Administration, Computer Oriented Programs, Cost Effectiveness
Direct linkTight, Malcolm, Ed.; Mok, Ka Ho, Ed.; Huisman, Jeroen, Ed.; Morphew, Christopher, Ed. – Routledge, Taylor & Francis Group, 2009
This volume is a detailed and up-to-date reference work providing an authoritative overview of the main issues in higher education around the world today. Consisting of newly commissioned chapters and impressive journal articles, it surveys the state of the discipline and includes the examination and discussion of emerging, controversial and…
Descriptors: Foreign Countries, Economic Progress, Higher Education, Political Science
Daniel, John; Leavitt, Michael; Romer, Roy – CAUSE/EFFECT, 1998
An administrator of the United Kingdom's Open University and two cofounders of Western Governors University participate in a panel discussion of higher education in a global marketplace, the potential for new networked delivery strategies, the future of selective, conventional institutions and the traditional student experience, the influence of…
Descriptors: Change Strategies, College Administration, College Role, College Students
