This paper focuses on the way lecturers observe, feel restrained by and cope with quality management systems that have been implemented in the higher education systems of the United Kingdom and the Netherlands. As two sides of the same coin, quality enhancement and quality control are of increased significance in European Higher Education…

Assuring the quality of transnational education has been an endeavour of increasing importance in the internationalisation of higher education but is also increasingly challenging given the involvement of many stakeholders. This paper focuses on the experiences of and challenges faced by private tertiary education providers in Malaysia and…

A Total Quality Management team was formed at Oregon State University to improve the quality of student information publications. The team studied the critical process in detail, identified "customers" of student information publications, defined information to be solicited from the customers, interviewed them, and gathered data for…