Academic libraries are fundamental in promoting equitable access to education but are often overlooked and underfunded. The COVID-19 pandemic amplified these inequities. This study investigates how 39 library deans and directors perceived decision-making by university administration during COVID-19's onset. Open-ended survey questions were sent to…

Purpose: The purpose of this paper is to investigate the effect of service quality on graduates' satisfaction as perceived by Middle East University (MEU) graduates. Design/methodology/approach: This research is cross-sectional and aims to explore the effect of service quality dimensions (academic staff, administration, classrooms and library…

Academic institutions invest significant sums of money to serve their students and to influence their decisions to stay. This study sheds light on the challenge for academic institutions to allocate their investments to keep students and enhance their retention rates. This study aims to investigate whether or not providing academic services has…

This article describes a project undertaken as part of a cross-campus strategic planning effort. The project documented current campus practices and systems in use for collecting, analyzing and reporting key research metrics. The project identified organizational issues around siloed data collection and lack of clarity on data stewards, data…

The incorporation of staff and students' views is so central in the transformation of learner support management and delivery in distance education. This study explored the staff and students' perceptions of the nature of learner support in distance education at Uganda Martyrs University in Uganda. The study used a qualitative research approach…

This study examines perceptions of provosts from Canadian research-intensive universities regarding their institution's academic libraries. Interviews conducted with nine provosts explored how they perceive academic libraries in terms of alignment with institutional mission, how they envision the future of their libraries, and what they interpret…

The Houston Community College (HCC) 2017-2018 Fact Book provides statistical information about the college district. Data presented in this publication may differ slightly from statistics found in other reports. Such variances may result from differences in methodology including the source of information used, the reporting period covered…

The Houston Community College (HCC) 2018-2019 Fact Book provides statistical information about the college district. Data presented in this publication may differ slightly from statistics found in other reports. Such variances may result from differences methodology including the source of information used, the reporting period covered (semester,…

Institutional repositories have been established by most university libraries but their level of success has varied. Determining what belongs in such repositories has been the subject of some discussion but research would suggest that a broader rather than narrower compass is a positive approach to adopt. By seeking out a variety of content types,…

Winners of a national contest for cost-cutting in campus maintenance, institutional planning, and program administration and the nature of their innovations are reported. (MSE)

Because 30 Australian colleges of advanced education, principally teacher training institutions, were scheduled to be amalgamated in 1982, a study was undertaken to determine the problems likely to face librarians at these institutions and to produce guidelines on amalgamation and running multi-site operations for both college administrators and…

Changes in information technology threaten the traditional role of the college library on campus. Library administrators must position the library politically as well as technologically to play a central role in services, technology, and organization, and to enable the library to retain an integral place in the university's intellectual life. (MSE)

The consequences for the library of computerization at the University of Bradford (England) are examined. Options for the future development of library services are considered, with attention given to the lessons learned from and issues raised by the implementation of a new library system incorporating advances in information technology.…

Universities are entering the information age with outdated organizational structures. The college president's role is to establish a process promoting integration of new technologies, with each other and with the institution's mission, especially in the library. This means giving faculty tools to deliver the new instruction being asked of them.…

In response to a directive to the Director of Libraries, State University of New York at Buffalo, to investigate the possibility of establishing a resource/research office to handle the specialized reference needs of university administrators, this document outlines a proposed Office of Specialized Services (OSS). Staff, clientele and dates of…