Once a college or university has chosen a consultant, details of the relationship may need negotiation, and a contract protecting both parties must be drawn up and signed. A range of contract options is available, depending on the nature, cost, and sensitivity of the work to be done. (Author/MSE)

Good feedback from a consultant is evidence-based insight into the good, bad, and indifferent aspects of the work being done. The college administrator needs to prepare for hearing and acting on it. Receiving feedback is difficult, but handling it well is critical to the ultimate effectiveness of change. (Author/MSE)

A problem-oriented approach originally designed for patient record keeping by Dr. Lawrence Weed was adapted to facilitate decision making by administrators of student health care services at the University of Southern California. A description of the approach is given, and reactions of staff members are described. (PP)

The leadership, management, and academic concerns of deans and provosts are addressed in this casebook based on 25 original case studies on issues related to finance, personnel, organizational structure, curriculum, and academic freedom and standards. Two or more practical options for action accompany each presentation of a challenging problem.…