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Direct linkCoate, L. Edwin – New Directions for Higher Education, 1993
Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)
Descriptors: College Administration, College Planning, Higher Education, Management Systems
Peer reviewedNeuner, Jerome L. – Journal for Higher Education Management, 1992
College programs winning the 1992 American Association of University Administrators awards for outstanding academic administration during times of fiscal constraint are described briefly. Awards were given for total quality management (Oregon State University), enrollment management (Indiana University), and financial management (Chaffey Community…
Descriptors: Awards, Case Studies, College Administration, College Admission
Download full textMeredith, Mark – 1993
This paper introduces, as a new, relevant, technique for use in institutional research and planning, the concept of paradigms as presented by J. A. Barker. The paper uses as examples of these concepts analysis of two major problems, frequently found in higher education and institutional research and planning. These examples illustrate how outsider…
Descriptors: Administrators, College Administration, College Faculty, Creative Thinking
Alvino, Kathleen M., Ed. – 1995
Strategic planning in higher education is seen in this book as an essential element in the life of a successful college or university. This book begins by defining strategic planning and explains how to identify the core problems a college or university wants to address and solve through the planning process. It continues with advice on how to…
Descriptors: Administrative Organization, Administrator Role, Budgeting, Centralization
Needham, Robbie Lee; And Others – 1992
The three principle elements of Total Quality Management (TQM) are a focus on customers; an attitude of continuous improvement of a system; and the involvement of everyone within an organization. At Delaware County Community College (DCCC) in Media, Pennsylvania, the first phase of implementing TQM focused on educating top management for the…
Descriptors: Administrative Organization, Classroom Techniques, College Administration, College Faculty
Peer reviewedDesfosses, Louis R. – CUPA Journal, 1996
Planning and management strategies used in the private sector have practical applications for higher education in a period of systemic and organizational stress. Promising strategies include organizational delayering; employee empowerment; boundless thinking, problem-solving teams; accelerated processes; quality management and improvement; and…
Descriptors: Administrative Organization, College Administration, Educational Trends, Goal Orientation
