The origins and expansion of the University of Michigan Information Technology Division (ITD) partnership with academic units is described. The program, which began with the university's largest academic unit, features distributed computing and support services. Lessons have been learned concerning deans' attitudes about computing technology and…

Beginning in 1976, Regional Colleges were formed in Burma to implement career and technical education at the post-secondary level. This paper describes the Regional Colleges and explores the possible use of a systemic management information process that could assist in the complex planning required to develop second-year vocational and technical…

A methodical, goal-oriented system for identifying and correcting the weaknesses of institutional management without undermining that institution's strengths and general character is described. The program, developed by the United Negro College Fund, is called the Integrated Systems Approach to Improving Management. (Author/MLW)

The Faculty Scheduling System (FSS), a database management system designed to give administrators the ability to schedule faculty in a fast and efficient manner is described. The FSS, developed using dBASE III, requires an IBM compatible microcomputer with a minimum of 256K memory. (MLW)

This book offers a guide to designing and implementing an enrollment and retention management program for colleges and universities. Emphasis is on a system which integrates the activities of the offices of enrollment management, retention management, admission, financial aid, registration, research, and public relations, including publications…

Total Quality Management (TQM) is defined and described, and its application in higher education institutions is discussed. The paper examines: TQM origins, salient features, importance of organizational leadership and commitment, use of strategic planning, customer orientation, the notion of continuous improvement, assessment of progress, and…

The University of Michigan Medical School concluded that the traditional budgeting process failed to discriminate adequately among programs. The school developed a new system for managing resources utilizing the principles of zero-base budgeting. The new budget/planning system is described. (Author/MLW)

The basic concepts of the classic PPBS are summarized, and then attention is directed toward the process by which this has been modified by its collision with the values of the university. The form taken by the new modified PPBS is examined and its component concepts and techniques are identified. It is concluded that the new PPBS has limitations…

A discussion of the implementation of the Total Quality Management approach at Oregon State University over a number of years describes the planning process, steps and issues in implementation, specific results achieved, obstacles encountered, and lessons learned in the process. (MSE)

The evolution of an award-winning Total Quality Management (TQM) program for administrative and academic staff development at Oregon State University is chronicled. Special attention is given to application of TQM for faculty and corporate interaction, instructional improvement, and curriculum development. Special challenges for implementation of…

The approach used by the University of Pennsylvania School of Medicine for developing management systems that promote change and encourage innovation is described. The major elements of this scheme are: centralization of administrative functions, communication networks, consensus among constituencies, teaching performance in promotion process, and…

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…

Drawing on data from a study of business schools in the United Kingdom, key elements of the process of internationalizing higher education programs are identified and a framework for assessing levels of international activity is developed. A model for a strategic internationalization process within institutions is then offered. (Author/MSE)

Long-range planning techniques used by U.S. business corporations and the potential adaptation of these processes by public colleges and universities are examined. The state-of-the-art is developed by reviewing corporate strategic planning methods from the 1950s through the 1970s. Strategic planning, as defined by Drucker, is a continuous process…

This description of the individualized, competency-based learning philosophy at Holland College, Canada, focuses on the impact of computer technology on various college functions. Topics discussed include the STEP (self-training and evaluation process) system, general administration, program development, staff development, library database and…