The purpose of this research study was to explore the process, implementation, and impact of a business intelligence (BI) strategic system at Lone Star College--Tomball Campus (LSC-T), Texas, to determine the effectiveness of BI on community college decision-making. This research study (a) explored the process of implementing a new BI strategic…

The purpose of this paper is to examine the performance of second tier UK universities in relation to the effectiveness of their knowledge management systems and involvement in open innovation. Data were acquired using a mail survey of academic staff in social science and business faculties in second tier institutions. The results indicate that…

The activity-based costing (ABC) method of analyzing institutional costs in higher education involves four procedures: determining the various discrete activities of the organization; calculating the cost of each; determining the cost drivers; tracing cost to the cost objective or consumer of each activity. Few American institutions have used the…

Examined is the possibility of applying industrial principles of quality assurance to engineering education. Describes an industrial quality assurance model emphasizing the assessment criteria of the quality of performance and capability. (YP)

A National Association of College and University Business Officers survey of 153 institutions revealed the ways in which beginning, somewhat experienced, and experienced users of continuous quality improvement (CQI) management principles have implemented them. The three categories of implementers are profiled, and best practices are identified.…

Describes implementation of Responsibility Center Management in the School of Science at Indiana University-Purdue University (Indianapolis) to achieve higher academic and research goals and what the institution as a whole has learned about the approach. Argues that this form of decentralized management is a partial antidote to the outmoded,…

The initial implementation of the Total Quality Management approach by 10 Boston-area (Massachusetts) institutions is summarized. The institutions include Babson College, Bentley College, Boston College, Boston University, Lesley College, Massachusetts Institute of Technology, Tufts University, University of Massachusetts at Boston, Wentworth…

Explores the history and literature on Total Quality Management (TQM) in an educational setting, and examines results of a university study of its own TQM program. The study found both faculty and administrators dissatisfied with their TQM effort; although most felt that TQM could have positive effects, the perception was that little was being…

Three university programs of continuous quality improvement, based on the Total Quality Management approach, are described. The institutions are the Georgia Institute of Technology; Pennsylvania State University; and University of Maryland at College Park. The report attempts to look beyond the mechanics of the programs to discover what is being…

The University of California at Los Angeles, in attempting to respond to state legislators' demands to redirect teaching and research to match society's needs, has faced substantial administrative challenges. A Responsibility Center Management model for strategic institutional planning has failed to produce desired changes and has tended to…

Explores the key benefits and costs of implementing Total Quality Management (TQM) in student affairs. Discusses the experiences of early innovators and uses specific criteria to analyze TQM. Outlines effects on financial aid, costs, goal achievement, time and resource commitment, long-term focus, leaders as models, and clarity of mission. (RJM)

Implementation of a job development program within the personnel administration function of an Australian university is evaluated. The program, following principles of the Total Quality Management approach, was found to have favorable impact on a number of work-related variables, in comparison with the traditional approach used in another…

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

It is argued that, despite the special character of higher education and its institutions, the principles of the Total Quality Management approach (continuous improvement, consistent quality, staff/student participation, meeting customer needs, coordination, management procedures that detect poor quality and encourage good quality) can contribute…