The differences between evaluation of academic units and evaluation of administrative units are discussed, and the development and implementation of a procedure for administrative unit evaluation at the University of Illinois at Urbana-Champaign is described. (MSE)

Louisiana State University applied a wholistic philosophy to its computer applications development. The new standards provide a step-by-step plan for the entire application process, from initiation to implementation and maintenance; list required deliverables instead of rules; and allow the programer and analyst flexibility to exercise technical…

The University of Nebraska Lincoln has developed a process for nonacademic program review based on the criteria used for the Malcolm Baldrige National Quality Award. This framework provides seven categories of specific criteria that can be applied in institutional self-study to determine the organization's ability to satisfy customers and remain…

Principles of effective research administration originally written over a decade ago are revised to reflect the challenges of a new, technologically advanced, and rapidly changing climate. They now include establishing, communicating, and constantly evaluating the goals of research administration in conjunction with institutional partners;…

The differentiation between efficiency and effectiveness in evaluating the performance of institutions of higher learning is examined and the role of management information systems in the decision-making processes of such institutions is explored. While efficiency is primarily concerned with cost minimization concepts, effectiveness is concerned…

This study examined State University of New York (SUNY) costs for support services to students, focusing particularly on why SUNY's costs are higher than those of similar states and where more efficiency might be achieved. The study involved the following elements: analysis of service costs for all SUNY campuses for fiscal year 1989-90; six visits…