This research investigates organizational change in six Canadian universities framed as "prioritization," which is a ranking method using predefined metrics for the comprehensive review and evaluation of academic and administrative programs. Our research found the following: (a) no prioritization process reached the implementation stage;…

Organizational change around diversity and inclusion does not occur rapidly in higher education. As institutions strive to deliver on their espoused goals, values, and mission to reflect the social and cultural demographics representative of the state, society, and world, many argue the importance of strategic diversity plans. While recruitment…

Universities should conduct research and provide services to the society in their environment. In this article, the relational leadership model was used to evaluate a University-Community partnership in a semi-rural context in South Africa. The relational leadership model is an aspirational model supporting a healthy, ethical, and effective group.…

Learning analytics offers higher education valuable insights that can inform strategic decision-making regarding resource allocation for educational excellence. Research demonstrates that learning management systems (LMSs) can increase student sense of community, support learning communities and enhance student engagement and success, and LMSs…

A study by the National Association of College and University Business Officers surveyed member institutions (n=235) about the use and effectiveness of responsibility center management (RCM) on campus. Results indicate private colleges are more likely to use RCM. Major areas of concern include organizational structure, financial information for…

Colleges and universities that have begun transformational changes are seeing strong, positive results, including better service to students, faster completion of transactions, more accurate and timely information, and reduction in administrative personnel. Three elements are common to the approaches taken to institutional transformation:…

A team leadership program for academic administration was undertaken at the University of Akron under Kellogg Foundation Funding. A screened sample of 108 persons was admitted to training, which consisted of role analysis, education in the structure and function of the university and higher education in general, team building, analysis of…

The change process was examined in a community college in which there was evidence of events precipitating change, including leadership succession, new management/governance structures, proposed cultural shifts, and a period of rapid growth. The case illustrates that not all organizational change is positive, and that those promoting change should…

Recent experiences of manufacturing and commercial service industries provide insights to college facilities managers for combining downsizing with quality improvement. The Service Excellence Model emphasizes creation of shared responsibility, focus on core service processes, empowerment of cross-functional process-improvement teams, performance…

Substantial changes made in the college of education of the University of Tulsa, an urban private university, in the wake of declining enrollment and general questioning of institutional mission are chronicled, including the elimination of all but three programs and development of certification components in two areas. (MSE)

The summative evaluation of the Small College Consortium (SCC) for the school year 1977-78 examined the project to assess: its perceived impact; the effectiveness of the project staff; the adequacy of the budget available to each college; the degree to which comprehensive, integrated, ongoing development has taken hold; perceived needs for future…

A study investigated the quality of services in four student enrollment services administrative sub-units (recruiting, admissions, records and registration, financial aid) at a public comprehensive university, using student and staff evaluations and program evaluations. Specific changes needed to improve service delivery are identified and…

Missouri's two-tiered higher education funding program addresses state-level accountability demands while rewarding campus-level improvements in teaching and learning. The context and evolution of the program are described, characteristics of the state-level and campus-level planning efforts are outlined, and issues in implementation and future…

The issues, organizational changes, and institutional reactions that colleges and universities perceive as associated with implementation of new marketing practices were identified in a review of the literature and interviews with officials from 25 institutions primarily in or near Los Angeles, California. Several trends were revealed: successful…

Cuyahoga Community College's three-phase Institutional Development Program (IDP) was established in January, 1975, to provide systematic and uniform college-wide planning and management procedures. This report first discusses the social forces which led the college to undertake the IDP; identifies the long-range planning, governance, and…