This second of two monographs dealing with comprehensive institutional planning is directed at institutional representatives involved in the planning process at two-year colleges. It contains (1) information on a step-by-step approach to developing and implementing a comprehensive planning process (chapters 1-3) and (2) a case study of planning…

In 1989, the president of Lamar Community College (LCC) in Colorado, together with 14 classified, faculty, and administrative staff, attended a workshop on educational quality at Fox Valley Technical College (FVTC) in an effort to begin implementing a Total Quality Management process at LCC. Following the workshop, attendees from LCC organized the…

This paper describes some lessons learned from the first 2 years of Total Quality Management (TQM) implementation at the Coast Guard Academy (New London, Connecticut). Key issues for TQM adoption at the Academy included leadership, training, organization, total involvement, and measurement. It was found that top management must define the…

This report, outlining the City College of San Francisco's (CCSF) Strategic Plan, begins with an overview of the institution's goals and strategies and provides background information on the plan's development. Part I, "Setting a Direction," offers information on CCSF's values and long-term institutional goals: (1) enhancing access; (2)…