This article explores how public higher education institutions may design and implement new study programmes based on an example of a liberal arts programme adopted recently at a Polish university. Using a mixed-method approach (actor analysis, ethnographic thick description, and discourse and rhetorical analysis of communications), we approach…

The issue of freedom of speech on college and university campuses has captured the interest of the nation and attracted considerable media attention. As board members and institutional leaders address the difficult questions that arise in relation to this controversial issue, they need to balance the competing tensions between individual freedom…

In an attempt to understand the effects of managerialism on university managers in a developing country, we set out to gather rich data on the strategy work of middle managers through a single case study at a South African university. Managerialism has the potential to solve inefficiencies in university systems and processes, as it could help to…

Enterprise resource planning (ERP) implementation projects are unique to each institution and yet are expensive, time consuming, and result in change across the institution. Five Midwest public and private 4-year higher education institutions were studied to determine the impact of five specific key factors on the overall success of the ERP…

The program of voluntary separation at Smith College (Massachusetts), implemented as an alternative to forced staff layoffs, is described. The plan included generous separation benefits and counseling services. Related issues are discussed, including tax considerations, eligibility, cost estimation, the plan's timeline, information dissemination,…

This monograph describes how to design cash incentive programs in higher education as a way to help employees achieve their best productivity and as the most cost-effective way to communicate and stimulate the work behaviors that the institution values. Including a mentoring role as part of recognition of model departments or model managers not…

While curriculum development can be difficult, implementation of changes can be equally problematic. However, implementation of a new program offers many opportunities for campus renewal and curriculum development, reevaluation of academic and administrative practices, and enhancement of community and institutional relationships. (MSE)

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

A study of program review at 156 community colleges shows that it is widely used for accountability and program improvement; that substantial use is made of results; and that key leadership support, organizational communication, a clear understanding of purposes, and frequent action on program review recommendations at all organizational levels…

The process of reengineering the administrative information system at the University of Idaho required careful planning, development of a set of philosophies, and several strategies for ensuring success. The latter included a humorous symbol (a jitter bug) to express concern, improved institutional communications, and a focus on logistical issues.…

Virtually every academic department in an institute of higher education requires Web presence as a critical component of its information technology strategy. The problem of how to leverage the World Wide Web and build effective and useful departmental Web sites seems to have long been solved. Yet browsing academic Web sites from around the world…

An incentive program that rewards and encourages desirable work traits can improve college or university effectiveness, customer satisfaction, and employee morale without excessive cost. Processes needed, benefits to the institution, costs, program design, challenges to successful implementation, and organizational communication needs are…