MBO (Management by objectives) was firstly put forward by Peter F. Drucker (who was a well-known scholar of management in America) in 1954. MBO was applied in many organizations after a number of management scholars developed and perfected it. MBO is a comprehensive and democratic systemic management style which is work-centered and…

Enterprise resource planning (ERP) implementation projects are unique to each institution and yet are expensive, time consuming, and result in change across the institution. Five Midwest public and private 4-year higher education institutions were studied to determine the impact of five specific key factors on the overall success of the ERP…

This report addresses strategies and action plans for Palm Beach Community College (PBCC) (Florida) between 1999-2004. As part of a commitment to achieve specific, measurable end results, the college has set various objectives, including: (1) develop, implement and institutionalize a mission driven strategic budget for the 1999-2000 fiscal year;…

This article reviews the basic principles of Total Quality Management (TQM) and how they can be applied to the administration of community colleges. TQM is a customer (student)-focused, continuous-improvement, quality-oriented way of thinking about all aspects of operating an organization that is shared and practiced by all employees (faculty and…

Bronx Community College created a three-year College Discovery (CD) master plan for 1998-2001 to help restructure its counseling programs and support services and enable CD students to acquire an associate's degree level of education. The first area of restructuring is in the role of the director of College Discovery and Counseling. General…

A new approach to academic management is described that combines innovative techniques of planning, resource management, and evaluation to enable administrators to respond more effectively to challenges of the present and future. Chapter 1 describes the challenges facing higher education: (1) protecting and enhancing institutional quality; (2)…

This paper describes some lessons learned from the first 2 years of Total Quality Management (TQM) implementation at the Coast Guard Academy (New London, Connecticut). Key issues for TQM adoption at the Academy included leadership, training, organization, total involvement, and measurement. It was found that top management must define the…

This report, outlining the City College of San Francisco's (CCSF) Strategic Plan, begins with an overview of the institution's goals and strategies and provides background information on the plan's development. Part I, "Setting a Direction," offers information on CCSF's values and long-term institutional goals: (1) enhancing access; (2)…