In moving Syracuse University (New York) administrative computing applications from mainframe to a client/server environment, challenges have come not from technological transition but from changes in the ways both information systems are organized and clients work. Cultural initiatives were necessary, including organizational restructuring,…

Informal discussions between librarians and information technologists at Indiana University-Bloomington concerning the commonalities of their careers in information evolved into an ambitious collaborative program of professional development. A series of workshops focused on specific current professional challenges. Content emphasized collaboration…

In response to a need to develop services for poorly-served or unserved potential clients and to provide staff development, Pepperdine University (California) created a program of specialized service provision, using individual staff contacts to provide regular communication and planning assistance to clients. Program design, staff training, and…

A discussion of student-employee management in the college admissions office looks at the philosophy underlying student use in this function, employee recruitment and hiring practices, training and compensation, monitoring of student-employee performance, and the personal and professional rewards of working with student employees in this context.…

A study investigated the demographic characteristics of 567 administrators of college and university offices for students with disabilities (OSD), how they perceived various professional roles and functions, and relationship of these perceptions to institutional and program characteristics. Results were compared with a similar study conducted a…

DePaul University (Illinois) has addressed the problem of delays in employer reimbursement of tuition costs by extending payment due dates and treating reimbursement as pending financial assistance. Since implementation, enrollment in courses designed specifically for adult students have increased, and withdrawals have decreased. One-third of…

This guide is designed to assist in college admissions staff development and program management, but is also suggested for use in training and accrediting efforts, presentations on admissions tasks, internal or external evaluations, preparation of periodic reports, and as a self-paced workbook when preparing for the admission profession, or for…

Current and developing issues and trends in college and university information resources management are outlined, including retention/retraining/recruitment of information technology staff; policy and technical issues; growing complexity and cost of enterprise systems; student expectations for technology support and services; distributed learning…