Total Quality Management is a system for creating organizationwide participation in planning and implementing a continuous improvement process exceeding customer expectations. It is built on the assumption that 90 percent of problems are a result of process, not employees. Implementation at Oregon State University has nine phases. (MSE)

The institutional planning, budgeting, and monitoring system used by the National Technical Institute for the Deaf at Rochester Institute of Technology, which provides continuous development, evaluation, and modification operating in advance of rather than in reaction to potential administrative crisis, is described. (MSE)

Louisiana State University applied a wholistic philosophy to its computer applications development. The new standards provide a step-by-step plan for the entire application process, from initiation to implementation and maintenance; list required deliverables instead of rules; and allow the programer and analyst flexibility to exercise technical…

Three intervention schemes for diagnosing management development needs are examined: one for formal management systems, one for management training to accompany such systems, and the third examining different institutional change strategies. The general management development model is derived from research on developing institutions. (MSE)

The process used to engineer and manage major organizational change at the Virginia Polytechnic Institute and State University is described. Issues include defining change, gaining support, organizing to facilitate change, staff development, establishing project strategies, and measuring success. The role of the institution's information…

Colleges and universities, it is suggested, can enhance their effectiveness by adopting a systems approach to organizing, planning, decision-making, and evaluating. A decentralized, participative model that emphasizes systematic planning and management by objectives is presented. (Author/MLW)