The purpose of this paper is to highlight the complexities involved in higher education provision and how systems thinking and socio-technical systems (STS) thinking approach can be used to understand the education ecosystem. Systems thinking perspective is provided using two case studies: the development of European Learner Mobility (EuroLM)…

Studies have shown excessive teaching workloads of teachers and lecturers have become a contentious issue in the academic realm, making them physically and emotionally strained. Therefore, this study was carried out to develop a workload distribution management system called "e-WLOAD" to help the management of universities in…

Most UK universities can trace their current management information systems back to significant investments made in the 1990s, largely fuelled by concerns about the millenium bug and a change from character interfaces to graphical user interfaces following the introduction of the personal computer. It was during this period that institutions also…

The Harvard University (Massachusetts) central computing and development offices collaborated to develop a prototype client/server fund-raising system that allows personnel to easily and quickly access and share prospect information. Its successful development is attributed to use of some traditional project management principles and practices.…

This collection of papers addresses key questions facing college managers and others choosing, introducing, and living with big, complex computer-based systems. "What Use the User Requirement?" (Tony Coles) stresses the importance of an information strategy driven by corporate objectives, not technology. "Process of Selecting a…

The offices of Information Resource Management and Institutional Research at Virginia Tech developed a set of guidelines for information management. This article describes the historical evolution, the forces that motivated the development of the guidelines, and the consensus-building activities that led to the acceptance of the guidelines.…

Executive management often holds a critical view of systems development. The reasons that systems development draws such negative attention are explored. The view of management can be reconciled with systems development--with attention to organizational continuity, cultivation of patience, development of sensitivity to people needs, etc.…

The Division of Computer Services at the University of Wyoming is a combined academic and administrative installation. Administrative systems are developed through a team approach, with representatives from the user office, the Institutional Data Management group, and the Division of Computer Services. (MLW)

The creation of the Claremont Computing Center as a separate organization to serve only administrative information systems represented a significant change from past combined academic and administrative computing operations. File integration and custom reports are handled by individual users; database design and file maintenance are controlled by…

Virginia Tech has implemented the Administrative Information System (AIS), an online system that displays policies, procedures, and general management information. A history of the project, analysis of design issues, review of system usage, and the synergistic effects the system has had are discussed. (Author/MLW)

Washington State University developed a comprehensive supplies inventory system and a generalized billing system with multiple users in mind. The inventory management system and the service center billing system are described. (Author/MLW)

In a 1981 national survey, nearly 80 percent of the surveyed institutions reported they were either already using or were planning to use computer-based administrative information systems. This survey is discussed and institutional predictors of the impact of information systems are analyzed. (MLW)

The Management, Administrative Profile System (MAPS) was developed to permit assessment of a college on three levels. The detailed discussion of each level is preceded by a general process model which identifies the specific instrumentation, available options, and the major action steps associated with a particular level of assessment. Level "A"…

The development and implementation of an institutional framework to guide the management and use of information technologies (computing, office automation, and telecommunications) at Mount Royal College in Calgary, Alberta, are described. (Author/MLW)