When instruction shifted online as a result of COVID-19 in March 2020, Educational Effectiveness staff considered how best to serve our institution with available resources, skills, and services, while maintaining ongoing assessment. Administration of program-level assessment activities, such as overseeing the completion of program reviews, planning for upcoming program reviews, and advising faculty on annual program learning outcome assessment were opportunities to lead with increased empathy and flexibility. The unfamiliar nature of operating in the midst of a pandemic also required fresh data from students, faculty, and staff. Empathy and timeliness in our communications were essential in supporting our institution.