In addition to providing a brief history of undergraduate libraries, this article indicates that one cause of the undergraduate libraries' failure is the lack of effective communication with students. (MF)

The importance of paraprofessional personnel in a university library is discussed. (PF)

Discussion of the scheduling procedures of librarians' hours at the reference desk at the Rutherford Humanities and Social Sciences Library, University of Alberta, highlights services provided, the preference table system, and manual scheduling versus computer scheduling. (EJS)

Jennifer Duvernay, a science reference librarian at Arizona State University (ASU), feels it is very important to make sure that the information shopping experience is completely satisfying. "I'd like our students to choose to come to us because they have good experiences with us, trust us, and like us, despite [the availability of] plenty of…

Describes a project at Earlham College that provided faculty with free searches on DIALOG for one year to explore the effects of using new information technology. Changes in student assignments and on faculty attitudes are discussed; the impact on library reference services is considered; and students' use of online searching is examined. (two…

Relates experiences of University of Rochester's main library during complete renovation of the central reference department including the addition of a full-service reference station. Topics covered include planning the reference station, solutions to seven design requirements, increase in staffing and reference questions after one year, and…