When a mid-sized library at a private university held its first robust research-support event, a huge portion of the student body was noticeably absent -- the distance population. The ACRL Standards for Distance Learning Library Services affirms that distance learners are entitled to the same services and resources as on-campus learners. This…

In the competitive Higher Education environment, it is no longer sufficient for special collections to rely on the "uniqueness" of a collection as its unique selling point--it must be supported by a service and strategic plan that is both proactive in anticipating the demands of future researchers and responsive to current researchers'…

The 24-hour/5-days-per-week (24/5) model at Belk Library & Information Commons has experienced multiple changes since first implemented in 2006. First the library started small, then expanded, then reduced, and finally expanded again. This article tells the story of a library's 24/5 evolution within the assessment cycle framework, describes…

In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a…

When an institutional program review determined the Hillsborough Community College Libraries Web site was out-of-date, lacked resources, and was in desperate need of a makeover, the authors embarked upon a redesign project. The article describes the challenges and considerations that contributed to the authors' decision-making and design…

In 2008, University of California, Irvine (UCI) Libraries launched their first Find Science Information online tutorial. It was an innovative web-based tool, containing not only informative content but also interactive activities, embedded hyperlinked resources, and reflective quizzes, all designed primarily to educate undergraduate science…

Librarians face many challenges when dealing with issues of privacy within the mediated space of social networking sites. Conceptually, social networking sites differ from libraries on privacy as a value. Research about Generation Y students, the primary clientele of undergraduate libraries, can inform librarians' relationship to this important…

The Excelsior College Library is turning fearful faculty members into empowered copyright role models. Geared towards institutions operating without a copyright policy or department, this article outlines a three-step process for fostering faculty collaboration surrounding copyright practices: (1) Give faculty and course developers the tools and…

With a mission in mind to change the world, one bibliographic corner at a time Christine Schultz, began with a dream of being in charge. In the Fall of 2004, she was promoted to the position of Library Director at a small, private liberal arts college. In this article, she shares how she overcame the challenges of a tight budget, and a building…

All of the contributions in this volume, except the last, were presented at a conference sponsored by the Associated Colleges of the Midwest, held in Chicago, April 17-18, 1975. Entitled "Touching Bottom in the Bottomless Pit," the conference was intended to open a national debate on space, growth, and performance problems of…

The Blue Ribbon Committee at Utah State University (USU) was charged with the study of information systems, telecommunications, and library services at the university, and challenged to look for ways to better manage, coordinate, and capitalize on both opportunity and investment in telecommunication and information technology and resources. The…

Describes the alternatives used by the Penn State University libraries to respond to the challenge of providing access to the many different kinds of databases. Approaches include development of a generic interface based on the Z39.50 protocol; staff support, including instruction, reliable documentation, and staff involvement; and better user…

This report of the task force charged with defining and researching the issues related to access and ownership of materials at the University of Arizona library presents 23 short-and long-term recommendations in the following areas: (1) organization, including the establishment of separate staff units for access services and collection management…