This study investigates how reference staff at two libraries balance teaching with resource delivery in live chat reference. Analysis of 410 transcripts from one week shows that one library tends to deliver more resources from a wider range of database suggestions, to take more time in chat interactions, and to incorporate more teaching behavior…

Providing library instruction in distance learning environments presents a unique set of challenges for instructional librarians. Innovations in computer-mediated communication and advances in cognitive science research provide the opportunity for designing library instruction that meets a variety of student information seeking needs. Using a…

Describes efforts by Fairmont State College (West Virginia) librarians to use electronic mail and a listserv to instruct registrants in a multipart Internet seminar. The development, implementation, and subsequent evaluation of the program are discussed, along with the advantages and disadvantages of computer-mediated communication as the sole…