"Research Library Issues" ("RLI") focuses on current and emerging topics that are strategically important to research libraries. The articles explore issues, share information, pose critical questions, and provide examples. This issue includes the following articles: (1) Business Intelligence and Data Visualization with Tableau…

Iowa Wesleyan University (IW) has historically struggled with both assessment and supporting online students. Newly-appointed librarians and an impending re-accreditation visit prompted an increase in involvement and presence with assessment. In an attempt to expand the library's influence on campus, librarians took on a nontraditional role in the…

A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…

A critical part of electronic resources management, the electronic resources evaluation process is multi-faceted and includes a seemingly endless range of resources and tools involving numerous library staff. A solution is to build a Web site to bring all of the components together that can be implemented quickly and result in an organizational…

We compiled a geo-referenced bibliography of research including theses, peer-reviewed articles, agency literature, and books having sample collection sites in and around Coos Bay, Oregon. Using Google Earth and GeoCommons we created a map that allows users such as visiting researchers, faculty, students, and local agencies to identify previous…

In 2009 the University of Washington (UW) Libraries special collections received funding for the digital preservation of its audio indigenous language holdings. The university libraries, where the authors work in various capacities, had begun digitizing image and text collections in 1997. Because of this, at the onset of the project, workflows (a…

As with many other libraries in the U.S., the Rutgers University Law Library-Newark (RULLN), where the author works as digital services librarian, offers VHS tapes and CDs to its patrons. In 2006, some faculty members asked if their lectures could be posted online with protection so that only authorized users of the university's NetID system could…

Libraries have always been poised at the crossroads of access tools and content. Librarians, their personnel, and supporters have worked for generations to create tools to store and utilize content for the benefit of patrons. Libraries house materials and the tools to unlock them; their staffers teach patrons to use the materials and associated…

Sir Syed Ahmad founded the Madrasatul Uloom in a small city named Aligarh in India. The establishment of this institute, which was later known as Mohammedan Anglo-Oriental (MAO) College and has now become Aligarh Muslim University (AMU), marks one of the most important events in the educational and social history of modern India. The Maulana…

A pilot program to provide real-time library webcasts to Regis University distance students using Adobe Connect software was initiated in fall of 2011. Previously, most interaction between librarians and online students had been accomplished by asynchronous discussion threads in the Learning Management System. Library webcasts were offered in…

Librarians expend considerable resources to develop services and implement new products catering their users' changing needs. Such efforts begs for the involvement of library users in the development and/or beta process. The authors, both academic librarians, realized that much of their online services were underused, so they devised a plan to…

This paper presents the results of a usability study conducted to determine the functionality of a desktop, three-dimensional virtual library designed and supported by the Appalachian State University Distance Learning Library Services team. Formative evaluations were performed with representative students utilizing Morae software. Results…

This study provides an overview of the various products available for library patrons with blindness or visual impairments. To provide some insight into the status of library services for patrons with blindness, a sample of American universities that are recognized for their programs for students with visual impairments was surveyed to discern…

The University of Nevada, Reno (UNR) Libraries initiated its spin on digital libraries as a partner in a W. M. Keck Foundation grant awarded to the university in 1997. The overall grant ($2,250,000) supported a variety of earth science-related projects at UNR. The UNR Libraries's portion ($450,000) funded establishment of the W. M. Keck Earth…

In the past, it took the library staff of the University of Bath in United Kingdom around two weeks each autumn to produce cards for the main intake of its undergraduates. In this article, the author describes how he transformed the school's traditional library card production into a low-cost self-service system. He also describes how the new…