This journey-mapping pilot study was designed to determine whether journey mapping is an effective method to enhance the student experience of using the library by assessing our services from their point of view. Journey mapping plots a process or service to produce a visual representation of a library transaction--from the point at which the…

To find out to what extent the evaluation methods described in the professional literature are actually utilized by practicing librarians, a study was conducted of the collection evaluation practices in 111 libraries supporting four-year colleges. Three assumptions were tested; that collection evaluation in the population would be more heavily…

Evaluation is important. As the sea of information grows ever larger, educators must be able to teach their students to evaluate what they find and decide its relevance and accuracy. In the American Association of School Librarians' publication "Standards for the 21st Century Learner," evaluation is a skill (1.1.4, 1.1.5), a disposition in action…

The University of Denver Libraries employed SCORE (Service Components Reliability and Efficiency), a cost analysis technique, to measure effectiveness and cost of reference activity. This report examines the results and the problems encountered in application of this methodology. A reference model, designed as a flow chart, was developed by…

Reports on the outcomes and impact of the Florida Community College Statewide Collection Assessment Project. Highlights include influences on the appropriation of additional funds; collection development decisions; collection weeding based on institution-specific collection assessment reports; and receipt and use of state legislative funding.…

Academic library members of the Southeastern Library Network (SOLINET) responded to a computer library network effectiveness questionnaire to determine the extent to which actual network performance, as perceived by users, is consistent with expected performance. The study evaluated the technological system in terms of outputs and implications for…

Results of a 4-month library self-evaluation program conducted by staff members at Carnegie-Mellon University Libraries are reported in this document. The study was conducted using the Academic Library Development Program (ALDP), a self-improvement strategy for libraries to evaluate and develop their performance. The study team consisting of four…

One hundred sixty-one MEDLINE searches conducted by third year medical students were analyzed and evaluated to determine which search behaviors were used, whether those individual moves are effective, and whether there is a relationship between specific search behaviors and the effectiveness of the search strategy as a whole. The typical search…

Describes a project conducted by the Texas Tech University Library to review support staff positions, which led to salary increases, and an upgrade of one-third of the positions. Highlights include six examples of competencies required of support staff; six steps in the review process; and the position description questionnaire appended. (four…

In 1977-78 and again in 1980-81, extensive evaluations of learning resource services at Lake-Sumter Community College (LSCC) were conducted to determine: (1) the extent to which the Learning Resource Center (LRC) contributes to the stated purpose of the college; (2) the extent to which it meets its own objectives; (3) the extent to which the LRC…

Explains a multifaceted process for evaluating the operation of learning resource centers (LRCs). Identifies the underlying management principles critical to evaluation. Proposes self-evaluation by staff, evaluation by faculty, and student surveys as methods of LRC assessment. Includes sample evaluation instruments. (CBC)

Cost benefit accounting is not being used in academic reference libraries today but administrators are beginning to require quantitative evaluation of services provided. Several systems are described and evaluated. (35 references) (DH)

This package of procedures and forms for the review of academic library directors includes two background papers as well as evaluation materials used by 14 members of the Association of Research Libraries (ARL). These materials, which include both library-specific and university-wide reviews of administrative personnel and/or faculty, were…

This paper presents the results of a review of professional compensation systems in a number of major academic libraries which was conducted in order to advance the understanding of librarian compensation and to help libraries choose and develop systems that best promote librarians' interests. The systems of compensation identified during the…