The New York State Library is conducting two regional pilot programs to provide on-line information services to public, academic, and special library patrons. These procedures and guidelines were written for reference librarians in participating libraries who will act as the intermediaries between their patrons and the search analysts at the State…

General directions are set for the Colorado State Library and for school, academic, public, and special in the state. The results of a needs assessment study are outlined and long-range library goals are delineated. Development plans contain problem statements, goal statements, and possible strategies for solving the problem at the local, state,…