A growing trend at universities is to use digital badges (micro-credentialing) for capturing the "soft skills" students gain outside of the classroom. Libraries can use this opportunity to become campus leaders in digital badges, using the system to not only promote their information literacy activities but to coordinate workshop…

This study investigates how reference staff at two libraries balance teaching with resource delivery in live chat reference. Analysis of 410 transcripts from one week shows that one library tends to deliver more resources from a wider range of database suggestions, to take more time in chat interactions, and to incorporate more teaching behavior…

This study evaluates whether or not community college libraries have in place the characteristics necessary to develop digital branch libraries to meet the expanding and changing needs of their publics. Using Hon and Grunig's (1999) relationship building criteria as a framework, 98 community college library websites were analyzed to determine…

This study explores the idea of creating a knowledge base from shared online accounts to use in training librarians who perform distance reference services. Through a survey, follow-up interviews and a case study, the investigators explored current and potential use of shared online accounts as training tools. This study revealed that the…

This article describes a case study that best illustrates the value of student workers in university libraries, focusing particularly on how this kind of creative endeavor benefits everyone involved--the library, the students, the faculty, and at the end of the project: the university community. (Contains 1 table.)

Web 2.0 tools offer academic libraries new avenues for delivering services and resources to students. In this research we report on a content analysis of 100 US community college libraries' Websites for the availability of Web 2.0 applications. We found Web 2.0 tools utilized by 97% of our sample population and many of these sites contained more…

The material in this article is a compilation of the results of an National College Learning Center Association (NCLCA) study conducted by Dr. Marcia Toms under the auspices of NC State University which came from 211 unique institutions during the Spring of 2014. Invitations to complete the survey were sent to all past and present NCLCA members as…

The LibQUAL+[TM] survey was used in 2006 to assess library service quality at the University of Notre Dame. While results showed that the Libraries were meeting users' expectations for service in most areas, a closer examination of the data revealed dissatisfaction from a subgroup of users in one particular dimension of library services. This…

The 2012 edition of the "Digest of Education Statistics" is the 48th in a series of publications initiated in 1962. The "Digest" has been issued annually except for combined editions for the years 1977-78, 1983-84, and 1985-86. Its primary purpose is to provide a compilation of statistical information covering the broad field…

Reports on a national study of the cooperative efforts undertaken by community college learning resource centers with other area libraries and non-library agencies. Focuses on kinds and extent of cooperative activities, and types of cooperating organizations. Explores relationships between selected institutional characteristics and cooperative…

In order to explain the derivation and implications of the Association of Research Libraries (ARL) Library Index (a descriptive statistical indicator of research library quality which is based on an analysis of certain key library characteristics), this paper discusses regression and correlation as methods for measuring relations between such…

The chief instructional officers (CIO's) of 751 public comprehensive community colleges were surveyed to determine their perceptions of the skills and competencies necessary for junior college librarians. Respondents were asked to indicate both the desired and actual level of competency of their campus librarians in the areas of: (1) knowledge of…

Describes a survey that examined the existence and activities of Friends of the Library groups at colleges and universities in New York, New Jersey, and Connecticut. The discussion includes founding dates, institutional data, factors affecting the formation of Friends groups, and the membership and purpose of existing groups. (14 notes/references)…

Although differing in enrollment, student-teacher ratio, admissions policy, cost, curriculum content, and geographic location of students, the Southeast Missouri State University Library (SEMSU) developed a successful bibliographic instruction program based on Earlham College's Bibliographic Instruction Conference of November 17 and 18, 1977.…

Three areas of quality assessment in higher education are examined: students, faculty, and library resources. Types of student data that institutional researchers should address include: entrance tests scores, retention rate, student outcomes, location and recruitment of graduates, results of licensing examinations, scholarship recipients, and…