A patron questionnaire was used to collect data on why materials were not found. Reasons cited included inadequacy of user catalog skills, reluctance to ask for help, not always receiving help upon requesting it, and needed materials were frequently checked out. Programs to correct the problems are suggested. (JAB)

Aspects of library accessibility to users were discussed at this meeting of the Association of Research Libraries (ARL). Presentations by the nine speakers are reproduced in this report: (1) Richard Boss, Princeton University Library, "Overview"; (2) Hugh Atkinson, University of Illinois Library, "Decentralized Circulation"; (3) Richard DeGennaro,…

An extensive questionnarie survey and program of site visits reveals norms of practice in five areas of junior college library operation: instruction in library use; community relations; collection development; staffing, hours and circulation practices; and automation. Notable trends include strong audiovisual services, liberal circulation…

Statements of library missions, goals, and corresponding objectives are presented in this report resulting from a program review of the California State University at Long Beach libraries and a workshop in which library staff drafted the document. Library-wide goals are stated, followed by an administration section which covers collection…

General and specific interlibrary loan (ILL) policies and procedures used by this library are described, as well as the duties and responsibilities of library staff members who work with interlibrary loans. Included are locally developed forms for in-person and phone requests, handouts, a flowchart of the procedures followed when an interlibrary…

Designed to orient new staff members and also to provide a source of information for library patrons, this manual includes guidelines for the library services offered by the University of Massachusetts Library. Among those included are: desk service; interlibrary loan service; bibliographic services; reference correspondence; documents…

This workbook is designed to introduce the Harvey A. Andruss Library at Bloomsburg University (Pennsylvania) to a novice user. It is one component in a self-paced unit in library instruction which also includes an exercise book and a computerized tour of the library. Chapter 1 is concerned with the orientation of the library and covers its…

This self-instructional workbook provides information and exercises on library skills for undergraduate students at Pittsburg State University in Kansas. Lesson units cover: (1) a self-guided walking tour of the library; (2) checkout policies; (3) the Dewey Decimal classification system and book arrangement; (4) Library of Congress subject…

At Lansing Community College, 413 arts and sciences, 100 business, and 81 vocational students were surveyed to determine their attitudes towards the college's three, curriculum-based Learning Resource Centers (LRC's). In particular, the study tried to assess students' attitudes toward the decentralization of learning resources by curricular…